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ABSTRACT
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This project was conducted to determine The Effect of Job Satisfaction on Employees Performance in an Organization.” Four research questions were developed as a guide to provide adequate the critical background to the study and relevant literature were reviewed.
The study was a survey carried out in some selected organizations in Kaduna metropolis and it has a total population of 1900 that comprises all cadres of staff, and sample size of 320 and out of which 300 respondents were used for the analysis and interpretation of the data.
The instrument used for data collection was questionnaire, which consisted 20 questions and four sections built on a four points Likert-scale. The data conflicted were analyzed with (he aid of simple mean statistic. The findings revealed that Job satisfaction leads to high level of productivity and as well as it increases employees’ skills and experiences in the Job Based on the findings, conclusion was made that better equipment lead to employees satisfaction in an organization and good leadership style involves causes Job satisfaction.
Appropriate recommendations were also drawn among which are: management of an organization should motivate their employees by promotion and remuneration and organization should provides facilities and services such as medical care, recreational centre, staff canteen etc as sources to provide Job satisfaction to the employees.
TABLE OF CONTENTS
Title page
Declaration
Certification
Dedication
Acknowledgement
Abstract
Table of Contents
CHAPTER ONE: Introduction
Background of the study
Statement of Problem
Purpose of the Study
Research Questions
Significance of the Study
Scope of the Study
Limitation
Definition of Terms
CHAPTER TWO: Review of Related Literature
Introduction
Concept of Job Satisfaction
Concept of Employees’ Performance
Factors Influencing Job Satisfaction
Effects of Job Satisfaction
The Effect of Working Condition on the Employees’ Job Satisfaction
The Relationship between Job Security and Employee Job Satisfaction
Effect of Work Environment as Factor of Job Satisfaction
Content of Job Satisfaction and its Effect on Productivity
Summary of Literature Review –
CHAPTER THREE: Research Methodology
Introduction
Design of the Study
Area of the Study
Population for the Study
Sample Size and Sampling Technique
Method of Data Collection
Instrument for Data Collection
Validation of Instrument
Administration of Instrument
Data Analysis and Interpretation
CHAPTER FOUR: Data Analysis and Presentation
Introduction
CHAPTER FIVE: Summary, Conclusion and Recommendation
Introduction
Summary
Conclusion
Recommendation
Areas for Further Study
References
Appendix
CHAPTER ONE
INTRODUCTION
Background of the study
Job satisfaction for many years, men have sought ways to arrive their juniors to work well. To arrive at these targets, most managers resort vague to various methods such as rewards, motivation and punishment where necessary. Originally the ancient was in punishment but in most recent times, the reward system, in form of bonus, profit sharing and merit rating, has been applied Johanson, (2001).
However, Argyle (2002) sees Job satisfaction describes how contented an individual is with his or her job. There are a variety of factors that can influence a person’s level of job satisfaction, some of these factors include the level of pay and benefits, the perceived farness of the promotion systems within a company, the quality of the working conditions, leadership and social relationships and the job itself the variety of task involved, the interest and challenge the job generates and the clarity of the job description/ requirements
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According to David (2000), the happier people are within the job, the more satisfied they are said to be. Job satisfaction is not the same as motivation. Job design aims at enhancing job satisfaction. Performance method include job rotation, bob enlargement and job enrichment. Other influence on satisfaction include the management style and culture employee involvement, empowerment and automous work group.
Job satisfaction is a very important attributes which is frequently measured by organization. The most common way of measurement is the use of rating scales where employees report their reactions to their jobs. Hertzberg(2013)Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job, an affective reaction to one’s job and attitude towards job”.
Werss (2002) has argued that job satisfaction is an attitude but point out that researcher should clearly distinguish the objects of cognitive evaluation which are affect (emotion)beliefs and behaviours. This definition suggests that we form attitude towards our jobs by taking into account our feeling, our beliefs, and our behaviors.
Johansen and Terry (2001) say job satisfaction is the extent to which and employee is pleased with the content and environment of his or her work, or displeased or frustrated by inadequate working condition and tedious content. In addition Robbins (1990) defines job satisfaction as individual’s general attitude towards his or her job.
Historically in 1950,s Herzberg confirms these when he said that job satisfaction actually spring from engineers and accountants who were asked to describe times when they felt especially satisfaction or dissatisfied with their job. In describing incidents their jobs rather than jobs itself.
For instance, they mentioned such factors as physical working condition, pay, security, company policies and their social reactions which others, Hertzberg termed as hygiene factors or maintenance factors.
In contrast, when describing incidents in which they felt especially satisfied or happy with their jobs, subjects often mentioned factors relating more directly to work they performed. For example, the nature of their job, achievements in them, promotion opportunities, recognition from management and the enhancement for personal growth.
The above are factors that contributed to job satisfaction. The psychological environment has been described as the perception that employees have about arriving at goats and objective of an organization.
It is therefore the consensus of workers perception how a particular organization is and how is managers deal with its members and the external environment. When employees perceive the potentially of an or tools, poor quality product and so on, that fail to stand the best of challenges and competitions in this business word, Hertzberg (2003).
Statement of the Problem
Employees perform better and are more committed and dedicated to job assigned to them when satisfaction is being driven from the execution of such job. Job satisfaction increase the productive marginal level of organization and by extension expand the profits margin as well.
However, it is a known fact that often than not, organizations have failed to enrich and motivate the work force (employees) to give in their best performance. Also, favourable working condition such as employees incentives, staff development, staff welfare, policy structure etc have been undermined by most managers or employees and these problems have incapacitated the employees from delivering the expected performances.
More so, most organization is backward and could not cope with challenges because they are stereotype in style of productive operations in this age of technology. Such organization are generally folding away due to unstandardized methods of production, the use of obsolete equipment or tools, poor quality product and so on, that fail to stand the test of challenges and competition .in this business world.
It is based on these problems that the researcher intends to carry out this research work in order to find solution and probably make some useful recommendation to the problem under investigation.
Purpose of the Study
The general purpose of the study is to investigate the effect of job satisfaction on employees performance. The specific purposes of the study are to:
1. Find out the factors influencing job satisfaction in an organization.
2. Find out the effects of job satisfaction on employee performance in an organization.
3. Investigate the effect of the work condition on employee performance.
4. Find out the relationship between job security and employee performance.
5. Investigate t he effect of work environment on employee performance.
Research Question
In order to achieve the aims and objectives of this study as stated above, the following research question have been outlined.
1. What are the factors influencing job satisfaction in an organization.
2. In what way do job satisfaction affect employees performance in an organization.
3. What are the effects of working condition on the employee performance in an organization.
4. In what way do job security relate to the performance of employee.
5. What are the effects of work environment on employee performance.
Significance of the Study
The study when completed will be immense benefit to the students, employers and future researchers.
Students: It is believed that the students will see the challenge of equipment and avail themselves of the knowledge of modern technologies to match the advancement in the business world in order to help realizing satisfaction.
Employees: It is expected that employees will see the need to rise up to the challenges as well as realize that satisfaction of job will go a long to boost their performance.
It is envisaged that this study when completed will help the employers to see reasons in setting up modalities in order to satisfy the employees for better generation of productivity.
Future Researchers: This study will also be of benefit or useful to future researcher who may wish to broaden/widen the scope of the research to know more about challenges of job satisfaction in this contemporary business organization. It will serve as a document for future references of future researchers on the same subject of study.
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