Download complete project material on Effect Of Computer On The Performance Of Office Professionals In Selected Organizations In Kaduna Metropolis
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Abstract
The study was designed to investigate the “effects of computer on the performance of office professionals in selected organizations in kaduna metropolis”. Some of the research questions asked in order to guide the study are; what are the benefits of computer to the performance of office professionals in an organization? What are the computer skills required of an office professional?
And others; ninety-nine questionnaires were turned from the total number of hundred and twenty (120) comprising of office professionals from the selected organizations of national water resources institute, national eye center, school of animal science and national board technical education in kaduna metropolis was taken.
A set of questionnaire was used to obtain data from the residents, a simple frequency table and four (4) point linkert scale was used to calculate the mean score. Findings from the research shows that computer facilitate the performance of office professionals by improving on the quality of work, storage and safeguarding of document using electronic system, advancement in service delivery and retrieval of lost document from the back-up with less cost to the organization.
It was recommended that organizations under study should make it a policy to embrace the use of computer as a technological breakthrough in the profession, also organizations that have introduced the use of computer to office professionals should continue to review their technological skills in order to meet up with the challenges, training and retraining of office professionals.
TABLE OF CONTENTS
Title page
Declaration
Approval Page
Dedication
Acknowledgement
Abstract
Table of Contents
Chapter one: Introduction
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the study
1.4 Research Questions
1.5 Significance of the Study
1.6 scope of the study
1.7 Limitations of the Study
1.7 Definition of Terms
Chapter Two: Literature Review
2.1 Concept of Computer
2.2 Concept of Office Professionals
2.3 Concept of Performance
2.4 Benefits of Computer to Office Professionals
2.5 Computer Skills Required of Office Professionals
2.6 Obstacles Faced by Office Professional in the use of Computer
2.7 Strategies for Over comingObstacles Faced by Office
Professional in the use of Computer
Chapter Three: Research Methodology
3.1 Research Design –
3.2 Area of the Study
3.3 Population of the study
3.4 Sample Size and Sampling Techniques
3.5 Instruments for Data Collection –
3.6 Validation of Instrument –
3.7 Administration of the Instrument
3.8 Methods of Data Analysis Techniques –
Chapter Four: Data Analysis and Interpretation
4.1 Data Analysis and Interpretation
4.2 Major Findings
4.3 Summary of Findings
Chapter Five: Summary, Conclusion and Recommendations
5.2 Summary
5.3 Conclusion
5.3 Recommendations
5.4 Areas of Further Studies
References
Appendix –
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Computer is now being used in almost every area of societal endeavors. As a problem solving tools, it has been used extensively in business organization, in research and many others of area of life.
Organization of any size need to know many facts about their employees, they have to pay their salaries, retrench some and make returns of many facts relating to their employment to the Government. All these require the keeping of comprehensive records on every employee. From such a records, a number of reports can be produced. Adeniyi D.A. & Awoyemi A.A (2008).
In business, computer track inventories with bar code and scanners, check the credit status of customers, receive timely information about production in stock and transfer funds electronically.
Computer programs, or applications to aid every level of education, from programs that teach simple addition or sentence construction to programs that teach advanced calculus
. Educators use computers to track grades and communicate with students; with computer-controlled projection units, they can add graphics, sounds, and animation to their communications.
Computers are used extensively in scientific research to solve mathematical problems, investigate complicated data, or model systems that are too costly or impractical to build, such as testing the air flow around the next generation of aircraft.
Importance Of Management Information System
Effective Purchasing Planning As A Cost Reduction Tool In The Manufacturing Industry
The military employs computers in sophisticated communications to encode and unscramble messages, and to keep track of personnel and supplies Lawyers use online legal data bank to locate precedent cases in order to serve client better.
The impact of computer on office professional such as government official to help with their planning, control and provide guidance for budgeting, and health care provider use computer to diagnose ailment of their patient, Synder (2009).
Professionals challenged careers in computer positions as information system managers, system designers, programmers, operators and data processors. But office professional in all job benefit in many ways from computer as tool for Information Communication Technology (ICT) etc. Office professional by training, are supposed to be embedded with managerial skills information management skills, Business Communication Skills Computer skills along with the basic skills in clerical works that are done in the office.
These skills when fully utilized would increase the productivity of the organization as routine duties, co-operation in the office and production of business documents, would no longer be the task of the executive thereby reducing his work load and helping him concentrate on other major duties.
Elendu (2001), opines that, “An effective office professional has the necessary skills and attribute of arranging matters and accepting responsibilities, dealing with conflicting issues and priorities, decision making according to routine practices and anticipating boss’ needs and meeting them” He is also able to co-ordinate the activities of subordinates and communicate effectively, getting information with knowledge of business situations and dealing with people, staff and outsiders, smoothly and perfectly.
Office professional functions play an invaluable and essential role in achieving efficiency productivity in an organizational administration and management. This is because; office professionals are versed in the art office administration and management procedures.
1.2 Statement of the Problem
The effects of computer on the performance of office professionals cannot be over emphasized. Computer has transformed the workplace and society as a whole.
People and organizations have become dependent on computers to connect them to co-workers, customers and information. computers are used to track schedules and provide needed data.
Computers also provided office professionals countless tools for business and easier access to information nearby or abroad. Despite the numerous advantages and benefits obtained as a result of using computers, this usage has its potential problems and dangers.
One of the greatest problem caused by computerto office professionals in the workplace is technological challenges and unemployment. Technological change eliminates jobs in the sense that many office professionals do not care to grapple with the challenges in modern offices. It was also observed that some organizations do not seem to make any effort to ensure that office professionals have adequate knowledge in computer usage.
In the light of the above statement, the researcher intends to carry out this study to assess how computer affect the performance of office professionals. Therefore, there is need to adapt to modern technology and the skills in today’s office so as to remain relevant.
1.3 Purpose of the Study
The general purpose of this study is to identify the effects of the use of computer to the performance of office professionals in an organization, but specifically the research was carried out to:
- Investigate the benefit ofcomputer tothe performance of office professionals in an organization.
- Ascertain if the introduction of computer has rendered office professionals redundant in modern offices.
- Find out what computer skills is required of office professionals
- Find out what are the obstacles faced by office professionals in the use of computer.
- Identify the strategies for overcoming obstacles faced by office professionals in the use of computer.
1.4 Research Question
The following questions were formulated to guide the study:
- What are the benefits of computer to the performance of office professionals in an organization?
- In what ways do you feel that the introduction of computer has made office professional redundant?
- What are the computer skills required of office professionals?
- What are the obstacles faced by office professionals in the cause of using computer in their organization?
- What are the strategies for overcoming the obstacles faced by office professionals in the use of computer?
1.5 Significant of the Study
It is hoped that at end of this study, the following categories of people would benefit from the study:
- Office professionals
- Students
- Organization
- Educational Institute
Office Professionals:The study would bring to light the need for office professional to acquire more computer skills as a means of averting unemployment, retrenchment or displacement as a result of technological change.
Students: Itis hoped that both current and potential students would find this study useful, as it would ring to their knowledge the need to acquired computer skills to help them compete in the labour market.
Organization: Thestudy will help the employer to plan for training need for computer skill acquisition and making provision for computers in workplaces.
Education institutions: it will also further enlighten the educational institutions where office professionals are trained on the need to be fully equipped with computers are accessories. They can do this by voting more money on infrastructure in their yearly budget.
1.6 Scope of the Study
The research work is centered on the benefit of computer and performance of office professionals, skills required of office professionals, obstacles faced in the use of computer, and strategies to overcome them.This study is limited to some selected organization within Kaduna metropolis namely National Water Resources Institute, National Eye Center, Schools of Animal Science and National Board for Technical Education.
1.7 Limitations of the Study
The fact that organizations are not situated in one particular zone in Kaduna and coupled with lectures as well as financial constraints in terms of typing, photocopying of materials, transportation etc. the researcher find it extremely difficult to raise enough fund for this project work.
Besides these factors, nonchalant attitude of organization towards researcher has also limited this research work in one way or the other.
1.8 Definition of Terms
Computer Computers an electronic device that accepts, processes, stores and output data at high speed according to programmed instruction.
ICT: Information communication technology
Skill: Ability to do something’s well especially because you have learned and practiced it.
Profession: A kind of job that need special training or skill especially one that needs a high level of education
Professionals: As employee that has special training or skill especially one that needs a high level of education.
Performance: Is what a person does when faced with a task.
Organization: Is a group of people working together for a specific objective.
E-mail: Electronic mail is a way of sending messages and data to other people by means of computers connected together in a network.
Network: A number of computers and other devices that are connected together so that equipment and information can be shared.
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