Effective Verbal Communication Between Radiographers and Patients Influence on Service Delivery

This is a complete project materials on Effective Verbal Communication Between Radiographers And Patients, Influence On Service Delivery from chapter one five with references and abstract from chapter one to five with references

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TABLE OF CONTENTS

Title Page

Dedication

Approval Page

Certification

Acknowledgement

Table of Contents

List of table’s

List of figures

Abstract

CHAPTER ONE: INTRODUCTION

1.0 Background of Study

1.1 Statement of the Problem

1.2   Purpose of Study

1.3   Significance of the Study

1.4   Scope of the Study

1.5   Related literature review

 

CHAPTER TWO: THEORETICAL BACKGROUND

2.1   What is communication?

2.2Effective communication

2.3   Types of communication

2.3.1 Verbal communication

2.3.2 Types of verbal communication

2.4    Patients Education

2.5 Goals of patient education

2.6   Barriers to communication

2.7 Improving communication with patients

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Research Design

3.2 Target Population

3.3 Sample Size and Sampling Technique

3.4 Subject criteria

Tool for Data Collection

Method of Data Collection

3.6.1 Procedures for data collection

3.7 Method of Data Analysis

CHAPTER FOUR:
RESULTS

4.1 Data presentation

CHAPTER FIVE:
DISCUSSION SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS.

5.1 Discussion of the Findings

.1.1 DemographicFindings5.2 Summary of findings

5.3 Recommendations

5.4 Limitations of the Study

5.5 Areas of Further Research

5.6 Conclusions

References

Appendix 1

Appendix 2

ABSTRACT

One of the many radiographer responsibilities is to communicate with patients. After all, patients are the reason imaging professionals are employed. Radiographer-patient relationships can be strengthened and patient outcomes improved through improved effective verbal communication.¹

Imaging professionals have the responsibility to provide the best possible patient care, and proper verbal communication plays a large role in successful imaging interactions.¹ Using open and honest communication, the radiographer can form a trusting relationship with patients and their families.²

The purpose of the study was to investigate the level of verbal communication between radiographers and patients, identify barriers to effective verbal communication and to assess the patient’s reaction to verbal communication in diagnostic radiology departments.

A quanlitative research study was conducted at three hospitals in Enugu, namely University of Nigeria Teaching Hospital Enugu, National Orthopedics Hospital Enugu and Enugu State University Teaching Hospital. Data collection took place by means of questionnaires that were distributed to 50 radiographers and 130 patients randomly selected directly after they had undergone radiographic examinations.

Data analysis indicated the level of verbal communication, barriers to effective verbal communication and patient’s reaction to verbal communication. The overall conclusion drawn from the research is that majority of the patients, who participated in the study, indicated that the radiographers communicated with them effectively. Limitations of the study were identified and recommendations to enhance practice were made.

CHAPTER ONE

INTRODUCTION

1.0 BACKGROUND OF STUDY

Communication (from Latin “communis“, meaning to share) is the activity of conveying informationthrough the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior¹. It can also be defined as the “process of cre­ating meaning.”¹The American Registry of Radiologic Technologists (ARRT) and the American Society of Radiologic Technologists (ASRT) Code of Ethics outlines expectations for good communication practices in medical imaging². Effective verbal communication is an absolute necessity at every stage in radiographic examination.

Verbal communication, good or bad, affects in opposite ways and it has an immense potential for influencing the use of healthcare resources and finances on a grand scale.¹ When surveyed, healthcare professionals (physi­cians, nurses, radiographers) cite “lack of time” as the chief reason for not talking more to patients.

However, researchers have found that professionals who verbally commu­nicate effectively with their patient spend no more time, per patient, than those professionals who report feeling “too rushed to spend time talking³”.  Some studies have shown that total examination time actually decreased as verbal communication increased.³Health outcomes also depend on the extent to which patients adhere to the procedures being explained to them.

Effective verbal communication includes the display of professional conduct, an attitude of respect toward other professionals and the patient and the responsibility to act as a patient advocate through all aspects of the patient’s care. Radiographers are frequently responsible for acting as patient advocates, taking patient histories, providing instructions for fasting before contrast studies and explaining post examination care clearly in a way and language the patient will understand.⁴

Thus, it is important that Radiographers give explicit instructions, answer questions promptly and completely, coordinate patient care efficiently and work together with the patient. This responsibility includes being thorough in their questioning and ensuring the patient understands all instructions.

Meyer ³ suggested asking specific instead of general questions, such as “Are you taking any prescription drugs, over-the-counter medications or any herbal supplements?” instead of “Are you taking any drugs?” When a patient is unable to answer questions or comprehend instructions, the patient’s family or guardian should be involved in both the history-taking and the decision-making processes.

By encouraging family participation, feelings of stress and frustration toward staff are reduced and system dysfunction is less frequent. Like anyone else, radiographers can be unhappy, short-tempered, rushed and interrupted, ignorant on some subjects, or charmless.

Evidence is that healthcare fails without a conscious informed effort of communication which is the personal and professional responsibility of everyone concerned with the care of the sick.³

Improved communication between patient and healthcare providers results in patients who are happier with their overall healthcare expe­rience.^5-9

Patients want to play an active role in discussing their treatment, and they want to understand the benefits of different diagnostic and therapeutic options. They need to have their questions answered.¹⁰ Patients also express a desire to have interactions that feel personal, caring, and respectful. They want med­ical professionals (Radiographers) to relate to them as people.

Although research has been conducted on the attitudes of radiographers towards their patients, but no research has been done on effective verbal communication especially in Enugu metropolis. This study aimed to assess the level of verbal communication between radiographers and patients, to identify barriers to effective verbal communication and patient’s reaction to towards effective verbal communication.

1.1STATEMENT OF PROBLEM 

1. It has been observed that patients leave the hospital feeling dissatisfied probably due to poor verbal communication from the health personnel.
2. It has also been observed that patients who come radiographic exam often are apprehensive and un-cooperative due to poor understanding of the diagnostic procedure.

1.2 PURPOSE OF STUDY

1. To assess the level of verbal communication between radiographers and patients
2. To identify barriers to effective verbal communication
3. To assess the patients reaction to verbal communication

1.3SIGNIFICANCE OF STUDY

1. The study will define the level of verbal communication currently obtainable in the study area
2. This study will define the barriers to effective verbal communication between radiographers and patients
3. It will establish patients acceptance or otherwise of verbal communication

1.4 SCOPE OF STUDY

Scope of study will consist of radiographers and patients who were referred from wards, clinics and casualty department, emergency department in University of Nigeria Teaching Hospital ItukuOzalla, Enugu State University Teaching Hospital and National Orthopedic Hospital Enugu for routine radiographic examinations.

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