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ABSTRACT
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This research work states clearly among other things that influence of conflict resolution on organizational performance. Using Nigeria Breweries Plc, Kaduna main branch as a case study. Conflict resolution also proffers solution on how organizational performance can be enhanced. The study will serve as a guide to solving conflict in an organization.
The findings will highlight some of the strategic steps used in resolving conflict as well as improving employer/employee relationship at workplace. Findings from the research study, after data was collected, tested and analyzed. It showed that implication of conflict resolution will improve performance in an organization.  Â
TABLE OF CONTENT
Title Page
Declaration
Approval page  Â
Dedication
Acknowledgement
Abstract
Table of content                                                                       Â
 CHAPTER ONE: INTRODUCTION
Background of the Study
Statement of the problem
Objectives of the study
Statement of the Hypothesis
Significance of the study
Scope of the study
Limitations of the study
Historical Background of the
Definition of Operational terms
CHAPTER TWO: LITERATURE REVIEW
2.1Â Â Â Conceptual of Conflict
2.2Â Â Â Causes of Industrial Conflict
2.3Â Â Â Conflict Process
2.4Â Â Â Conflict Management Method
2.5Â Â Â Consequences of Organizational Conflict
2.6Â Â Â Conflict Resolution
CHAPTER THREE: RESEARCH METHODOLOGY
3.1Â Â Â Research Design
3.2Â Â Â Research population
3.3Â Â Â Sampling size and sampling technique
3.4Â Â Â Method of Data Collection
3.5Â Â Â Justification of method used
3.6Â Â Â Method of data analysis
3.7Â Â Â Justification of Instrument used
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1Â Â Â Data Presentation
4.2Â Â Â Fata Analysis
4.3Â Â Â Test of Hypothesis
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1Â Â Â Summary of Findings
5.2Â Â Â Conclusion
5.3Â Â Â Recommendations
References
Appendix
CHAPTER ONE
INTRODUCTION
Background of the Study
Conflict is inevitable in every society as well as organization. It occurs among groups, individuals, organizations, government and even family members. Conflict between groups or organizations potentially improves team dynamism (Mary Ann, 2000). Conflict management skills is necessary for management of conflict in any organization.
For any organization to be effective and efficient perspective of its activities. Here is the need for mutual coexistence and understanding among members of the organization. However, conflict within an organization can emerge as a result of individuals difference, ambition or from villainy between subgroups or factions (Dennis, 2006).
Conflict is generated from motions and frustrations and has a detrimental impact on group or organizational outcomes i.e. information processing ability, cognitive function of group members behaviour, group loyalty worth group commitment intent to stay in the present organization and job satisfaction (Jameson, 2007).
Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, value and interests between people working together.
Inventory Control As A Tool For Maximizing Project In A Business Organization
Conflict takes many forms in organization there is the inevitable clash between formal authority and power and those individual and group. Affected most organizational conflict are as a result of agitation by workers unions for improve condition of service and other welfare packages. In the recent past organize labour, government and owners of enterprise have been constraint with the problem of industrial conflict.
Hence, Â conflict resolution as activities of industrial relation become very necessary following the disagreement between workers and management repetition (employer and employee) on the matter pertaining to either policy formulation on the welfare of workers in an organization or workers participation in decision making process on matters that boarders on their interest and welfare.
Jornab (2007) urges that agitation by worker unions for improved condition of service and other welfare package are almost alwaysnot in consonance with the interest and expectation of employer the very foundation of industrial conflicts. Hence, the need to examine conflict resolution as a tool for effective management in Nigerian Breweries Plc is imperative.
Statement of Problems
Performance of most organizations is gradually going down and this may be due to conflict. The frequent agitations by workers for improved working conditions and other workers interest an right. Hence, optimal productivity has been hampered because o the frequent industrial conflict.
Many organizations have resort to different means of resolving such conflicts. In order to guide against the negative consequences of industrial conflict such a downturn in sales, production decline, patronage and profit margin.
Meanwhile, this study will be a search light on the following questions:
What are the causes of conflict in Nigerian Breweries Plc, Kaduna?
Is effective conflict management appropriate in the Nigerian Breweries?
Can conflict be managed in Nigerian Breweries Plc, Kaduna?
Can conflict increase Nigerian Breweries Plc productivity?
Objective of the Study
The objectives of the study are as follows:
1. To identify the causes of conflict in Nigerian Breweries Plc.
2. To examine the appropriateness of effective conflict management it Nigerian Breweries.
3. To examine the criteria for effective conflict resolution in Nigerian Breweries, Kaduna.
4. To proffer possible solutions to conflict in Nigerian Breweries.
1.4Â Â Â Â Statement of Hypothesis
For the purpose of this study, the following hypotheses have been set up:
H0:Â Â Â That conflict resolution does not have significant influence on organizational performance.
H1:Â Â Â That conflict Resolution has significant influence on organizational performance.
Significance of the Study
The study will be beneficial to corporate organization especially Nigerian Breweries as they utilize the finding in policy formulation regarding conflict management in their organization. The study will add to existing knowledge on conflict resolution and would be useful reference materials to individuals, students as well as scholars who may wish to undertake a similar research.
Most importantly, the study will go a long way in putting an end to unnecessary unrest in the corporate and will enhance productivity, peaceful co-existence between management and employee which will have positive impact on sales, profit, management and maximum enhancement of labour.
The research will also serves as a reference point to further research work.
Scope of the Study
The study examines the influence of conflict resolution on organizational performance using Nigerian Breweries Plc as a case study. To this end the study will identify the criteria for effective conflict resolution as well as the relevance of effective management system in Nigerian Breweries. The study will equally identify the causes of conflict in Nigerian Breweries and would proffers solution to such problems.
Limitations of the Study
For the fact that this study is restricted to Nigerian Breweries Plc, Kaduna is not certain if the same result would be obtained if the survey is done on a different area for the fact that the questionnaire as well as the survey design are used as the instrument and the research design respectfully. It is not certain if other kind of instruments as well as research design could yield the same result.
Other limitations arise from the uncooperative attitude of respondents as well as their non-challant attitude. This affected the validity of their response. As such in-coming students as well as individual who may wish to conduct a further research should take this into cognizance.
Historical Background of the Study
The history of the Nigerian Breweries Plc began in 1946 when the first indigenous brewing company, Nigeria Brewery Limited was incorporated in the country. Three years later, the first breweries plant was commissioned in Lagos. After this bold step by the United African Company (UAC) and Heineken of Holland, which was the technical partner, the infant industry experienced talking problems by trying to convince beer consumers to accept its product. Clearly, the problem arose as a result of stiff competition from imported products which commanded disputed preference.
The two decades were crucial for the survival of the industry. Bu by 1960, Nigeria gained political independence. With the independence came a new social awareness that gave birth to the new class. System consumers demand for beer and other product grew and generally, the locally produced beer brand gained the much needed acceptability.
A second brewing industry was established at Aba by the Nigeria Brewery limited, which was followed a few years later by the Guinness Stout limited and Golden Guinea Breweries Limited of Umuahia which commissioned similar breweries.
But demand for beer continued to grow the succeeding period between 1962 and 1970 again witnessed the great difficulties for the brewing industry. During this period, the country was pre occupied with the civil war.
The existence of war directed resources from industrial and economic activities to the prosecution of the war consequently, the growth of the industry got stagnated and with a lot of money from petroleum sa1e storing around, demand for beer again escalated.
The industry expended dramatically as a result of increased capital investment which generated handsome profit margin.
The bandwagon effect was tremendous as entrepreneurs began the invest establishment of new breweries. Infact, there are now over29 brewing companies incorporated in this country with over 3 plants in production 23 other companies at various stages development.
But even with the size, the industry is only capable of producing about 20 to 23 million hectoliters of beer per annum, which in comparison with the consumption per crystal of some Africa countries is still considerably low. Nevertheless, the size of the industry is this significantly related to the national economy.
In 1949, other breweries were subsequently commissioned by the company, including Aba brewery in 1957, Kaduna Brewery ii 1963 and Ibadan Brewery in 1982. In September 1993, the company acquired its fifth brewery in Enugu state sited at Ama ii Enugu, Ama brewery is the largest in Nigeria and one of the most modern worldwide. Operations at Enugu brewery were discontinued in 2004, while company acquired malting plant in Aba in 2008.
In October 2011, Nigerian Breweries acquired majority interest inSona Systems Associations Business Management Ltd (Son System) and life breweries limited from Heineken N.V. This followed Heineken’s acquisition of controlling interest in five breweries in Nigeria from Sona Group in January 2011.
Sona Systems two breweries in Ota and Kaduna and life breweries in Onitsha have now become part of Nigeria’s brewer Plc, together with the three brands, Goldberg Lager, Malta Gold and Life Continental larger.
Thus, from the humble beginning in 1946, Nigerian Breweries Plc now have eight operational breweries from which its high quality products are distributed to all parts of Nigeria in addition to the ultra modern malting plant in Aba and Kaduna.
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