Effect Of Office Environment On The Job Performance Of Office Professionals In Selected Organizations

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ABSTRACT

Considering the great importance of workplace, it is surprising that some office professionals are not aware of the effect ofoffice environment on their performance. Thus, the research work was conducted to determine the effect of office environment on the performance of office professionals using four organizations in Kaduna metropolis as a survey.

The theoretical basis for the study was done by reviewing relevant literature as both secondary and primary sources of data collection were employed. The population of the study was 180 and since this number is small there was no sample size.

The instrument used in collection of data was questionnaire, 180 questionnaire were distributed and only 163 were duly completed and retrieved and this was used for the analysis., the analysis was done using mean scores and the findings arrived at is that the effect of favourable office environment is that it grant the office professionals opportunity to concentrate on their duties and responsibilities, leads to job satisfaction and boost up their productivity.

Furthermore, the study recommended among others that management of organizations should provide adequate security so as to enable the office professionals to work in a relaxed environment devoid of the fear of any danger.

TABLE OF CONTENTS

Title page

Declaration

Approval Page

Dedication pages

Acknowledgement

Table of Contents

List of Tables

Abstract

CHAPTER ONE: Introduction

1.1     Background of the Study

1.2     Statement of the Problem

1.3     Purpose of the study

1.4     Research Questions

1.5     Significance of the Study         –

1.6     scope of the study

1.7     Limitations of the Study

1.8     Definition of Terms

 

CHAPTER TWO: Review of Related Literature

Concept of Office Environment

Concept of office professionals

Factors for Conducive Office Environment

Causes of Unfavourable Office Environment

Effect of Favourable Office Environment

Effect of Unfavourable Office Environment

Effort of Management in Creating Conducive Office Environment.

Summary of the Review

CHAPTER THREE: Research Methodology

3.1     Research Design

3.2     Area of Study

3.3     Population

3.4     Sample Size and Sampling Techniques

3.5     Instruments for Data Collection

3.6     Validation of Instrument

3.7     Administration of the Instrument

3.8     Data Analysis Techniques

References

Chapter Four: Data Presentation and Interpretation

4.1     Data Presentation and Interpretation

4.2     Major Findings

4.3     Discussion of Findings

Chapter Five: Summary Conclusion and Recommendations

5.1     Summary

5.2     Conclusions

5.3     Recommendations

5.4     Area for further studies

References

Appendix

List of tables

Table 3.1:   Distribution of population of the study

Table4.2:    Factors for conducive office environment

Table 4.3:   Causes of unfavourable office environment

Table 4.4:   Effect of favourable office environment

Table 4.5:   Effect of unfavourable office environment

Table 4.6:   Effort of management in creating conducive environment

CHAPTER ONE

INTRODUCTION

Background of the Study

One of the fundamental human requirements is a working environment that allows people to perform their work optimally under comfortable conditions. The ability of employees within an organization to share knowledge throughout the system depends on the condition of their office environment. However, it is perceived that corporate executive from various industries disclosed that many organizations do not fully leverage their physical office environment to enable increase collaboration, innovation and improve office effectiveness.

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More so, the quality of comfort derived from office environment determines the level of satisfaction and productivity of the office managers. Office manager’s productivity cannot be optimal, if the condition of the office environment are not favorable.

Business dictionary (2014) define office environment as the location where a task is completed. When pertaining to a place of employment, the office environment involves the physical geographical location as well as the immediate surroundings of the workplace, such as a construction site or office building.

Typically involves other factors relating to the place of employment, such as the quality of the air, noise level, and additional perks and benefits of employment such as free child care or unlimited coffee, or adequate parking.

Collins (2000) sees office environment as a room or set of rooms in which business, professional duties, clerical work, etc, are carried out.Office professionals on the other hand is a title that emerge within decays ago.

They are formally refers to as secretaries or assistants to boss due to the limited nature of the work that they carried out. But with the advancement and popularity of technology which affect the secretarial field, secretaries now emerged as office professionals based on the variety of work that they perform.

According to American Society of Administrative Professionals (2012) an office professionalis a person whose work consists of supporting management including executives, using a variety of project management, communication and organisational skills, computer skills etc. It further explains that an office professionals is just like an assistant to the manager of an organization

Brenner (2004) stated that conducive office environment enhances office managers’ job performance. For example, standard health facilities will protect the life of the workers. In case of any hazard on the job they have some assurance of income. This assured income tends to minimize any inhibitory fears of the workers devoting themselves fully to their work.

The theme of this presentation lies on the fact both management and workers of enterprises are less considerate of office environment as having a great influence on office managers job performance as resulting from worker’s negative attitude to work.

Extensive scientific research has also yielded indications suggesting that improving the working environment results in a reduction of the number of complaints and absenteeism and increase the performance of workers.

Consequently, the issue arises as to which type of work environment be maintained by an enterprise in order to enhance job performance of office managers. The research will center on office environment and its influence on office managers job performance. Conducive work environment eradicate the problem of psychological pains of the workers, stress, ill health of workers etc.

Statement of the Problem

Considering the great importance of the work place, it is surprising that most researchers have ignored the effect of office environment on job performance of office managers. It therefore seems that the design of the workplace is barley regarded as a strategy for job performance enhancement.

This is especially the case regarding the office environment.

It is equally agreed that most office professionals find it difficult to do their job conveniently as a result of unconducive environment in the office.

The way the workplace is designed has greater significance than we think. It affects health, wellbeing and work. It is these problems that prompted the researchers to go into their study with the hope of providing possible solution at the end of the write up.

Purpose of the Study

The main purpose of the study is to examine the effect of the office environment on the job performance of the office managers. Specifically, the study will;

1. Determine the Factors for condusive office environment that influences the job performance of the office professionals.

2. Find out the cause of unfavourable office environment.

3. Find out ways that favourable office environment affect office professionals.

4. Determine the effect of unfavourableoffice environment.

5. Determine the effort of management in creating conducive office environment

 Research Question

1. What are the Factors for condusive office environment that influences the job performance of the office professional?

2. What are the causes of unfavourable office environment.

3. In what ways doesfavourable office environment affect office professionals?

4. What are the effect of unfavourable office environment.

5. What is the effort of management in creating conducive office environment?

Significance of the Study

1. This study will be of benefit to the academia, office professional, organization and the future researchers in the following ways.

2. It will help increase the knowledge of the student in the discipline of office professionals in Nigeria institution

3. It will also help office managers to know the effect of office environment on their job performance

4. It will also help the organization to know the office condition in which the office environment is favorable to office workers

5. This will also serve as a guide to future researchers who have related topic on the topic of discussion

Scope of the Study

The study will cover the effect of office environment on the job performance of office managers. This will include the concept of office environment and office professionals, causes of unfavourable office environment, effect of favourable office environment, effect of unfavourable office environment and the effort of management in creating conducive office environment, The study will be conducted in four organizations in Kaduna metropolis, namely; FCMB, FRCN, NTA and BOA.

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