The Effect Of Internet Services On The Performance Of Office Professionals In An Organization

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ABSTRACT

The study examines the effect of internet services on the performance of office professionals. The study was a survey study with four randomly selected organizations in Kaduna metropolis. The theoretical basis for the study was obtained through review of related literature.

The population of the study is 73and the whole population was used as sample size. The instrument used for the collection of data was questionnaire 73 copies of questionnaires were administered to the respondents and 71 copies were filled and returned. For the analysis, 4 research questions were formulated to generate answers.

Based on the data analyzed on the topic under study, findings revealed that without internet services, organization will not yield better productivity and work will not be produced at an accurate and efficient manner.

Thus, study recommends among others that management of organizations should organize seminars and workshops on internet usage and enlighten their office professionals on the problems of internet usage. Also, induction programme should be a must to all organization using one internet services or the other.

TABLE OF CONTENTS

TITLE PAGE. i

DECLARATION.. ii

APPROVAL PAGE. iii

DEDICATION.. iv

ACKNOWLEDGEMENT. v

TABLE OF CONTENTS. vi

LIST OF TABLES. viii

ABSTRACT. ix

CHAPTER ONE.. 1

INTRODUCTION.. 1

1.1    Background of the Study. 1

1.2    Statement of the Problem.. 3

1.3    Purpose of the Study. 3

1.4    Research Questions. 4

1.5    Significance of the study. 4

1.6    Scope of the Study. 5

1.7    Limitations of the Study. 6

1.8    Definition of Terms. 6

CHAPTER TWO.. 8

REVIEW OF RELATED LITERATURE. 8

2.1    Concept of Internet Service. 8

2.2    Concept of Office Professional 9

2.3    Uses of Internet to Office Professionals. 10

2.4    Effects of Internet Services on Office Professionals’ Performance. 12

2.5    Problems of Resulting from Internet Usage among Office Professionals  14

2.6    Solutions to the Problems of Internet Usage among Office Professionals  18

2.7    Summary of the Review.. 21

CHAPTER THREE.. 22

RESEARCH METHODOLOGY.. 22

3.1    Research Design. 22

3.2    Area of Study. 23

3.3    Population of the Study. 23

3.4    Sample Size and Sampling Techniques. 23

3.5    Instrument for Data Collection. 24

3.6    Validation of Instrument 24

3.7    Administration and collection of Instrument 24

3.8    Method of Data Analysis. 25

CHAPTER FOUR.. 26

DATA ANALYSIS AND INTERPRETATION.. 26

4.1    Data Analysis and Interpretation. 27

4.2    Major Findings. 32

4.3    Discussion of Findings. 34

CHAPTER FIVE.. 37

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS. 37

5.1    Summary. 37

5.2    Conclusion. 38

5.3    Recommendations. 39

5.4    Areas for Further Research. 40

REFERENCES. 41

APPENDIX A.. 43

APPENDIX B.. 44

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

Advancement in technology has resulted to many radical changes in today’s working environment. The internet service is now one of the fasted, widest and commonest means of communication between individuals, groups, office professionals and organizations using different computers, and other Information communication gadgets across the globe.

Users across the world find it handy to meet their different needs instantly. The internet is one of the largest mass medium that reaches a large number of people across the globe within a twinkle of an eye.

According to Zainolet al (2010) the internet service has immensely changed the way office professionals carry out their activities, both at personal and professional level. Office professionals now order product, receives order, send and receives mails, market products, shop online, meet and make friends, carry out research and other varieties task using the internet.

Edmunds et al (2010) are of the view that the internet has affected the way professionals carryout their task, professionals now work away from home, on the journey, on the air, bus, train and anywhere using various internet tools that enables them to link with others around the world.

With the growing awareness of internet, the medium which has gone beyond the academic, home and commercial users including professionals are becoming interested in their work as they derive more job satisfaction than ever (Adeshina, 2015).

In view of this, Kofoworola (2013) is of the view that the internet service is fast becoming a major medium for commercial activities and many corporate organizations now advertise their goods and services and sometimes sell them either as one of a larger operation or as their sole form of business activity in cyberspace.

 

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