ABSTRACT
Communication is essential for everyday life and is at the core of every professional practice.
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Due to essential role of communication in patients care there is need to study the nature of communication between the patients and the Radiographers in the radiology department.
A total of 169 patients and the radiographers were assessed using a semi-structured questionnaires for both patients and the radiographers. The questionnaires were distributed to patients who had had their examination and are waiting for their result.
The findings of the study revealed various communication methods used by the radiographers while carrying out their radiological investigation 53% of them used body language to demonstrate and communicate to patients when they seem not to understand the verbal instructions.
The study shows that severity of patient condition is responsible for 53.8% communication barrier while use of medical term accounts for 50% from patients perspective.
Out of a total of 169 patients assessed 76.9%said they were pre-informed about the examination.
The findings also showed that 53.8% and 38.5% of patient studied were satisfied and very satisfied respectively with communication during their examination; however 7.7%were unsatisfied.
This is relatively very small, thus one can say that there is effective communication in radiology department studied.
The study showed that a good number of radiographers observed the principles of good radiographer-patient communication like greeting the patient, introducing himself or herself etc; but there is still need to improve in area of empathy, and making the patient comfortable because their importance in satisfactory health care delivery cannot be overemphasized.
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TABLE OF CONTENTS
Title page
Dedication
Approval page
Certification
Acknowledgement
Table of Contents
Abstract
List of Tables
List of figures
CHAPTER ONE
INTRODUCTION
Background of Study
Statement of Problem
Purpose of the Study
Significance of the Study
Scope of the study
CHAPTER TWO
2.1 Review of related literature
2.2 Theoretical background
2.2.1 Forms of communication
2.2.2Communication skills
2.2.3 Necessities for effective communication
2.2.4 barriers to effective communication
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Research design
3.2 Population of study
3.3 Source of data
3.4 Method of data collection
3.5 Sample size
CHAPTER FOUR
DATA ANALYSIS AND PRESENTATION
CHAPTER FIVE
DISCUSSION OF FINDINGS, SUMMARY OF FINDINGS, RECOMMENDATION, AND CONCLUSION
5.1 Discussion of findings
5.2 Summary of findings
5.3 Conclusion
5.4 Limitations of study
5.5 Recommendations
REFERENCES
APPENDIX
LIST OF TABLES AND FIGURES
CHAPTER ONE
INTRODUCTION
1.1Background of study
The quality and success of health care is largely affected by the level of communication and good rapport between the radiographer and the patient1.
communication in medical imaging is a neglected area of research, despite the necessity of good communication if optimum diagnostic images are to be achieved.
Medical radiographers are too busy and focused to produce radiographs and thus may think that explaining radiological procedure to patient and establishing good rapport via communication is wasting of their precious time1 forgetting that the patient perception of general care, rating of profession and overall satisfaction all lie on effective interaction and communication.
This is because most of them will not see the radiographs you are eager to produce, they will only rate you as a good or bad radiographer based on the way you handle and communicate with them2.
The Radiographer-patient communication is essential for the delivery of high quality health care in the diagnosis and treatment of diseases. It forms one of the foundation of contemporary medical ethics.
Radiographer-patient relationships can be strengthened and patient outcomes improved through effective communication.2
without face-to- face patient communication a critical components is missing in the healing/diagnostic process.1,2
Also, it is important to realize that in our current health care system, patient sensitization is a patients’ right and care providers are responsible for providing this enlightment.
Evidence also suggests that patient- radiographer communication or care is associated with a higher rate of patient satisfaction and improved safety, efficiency and prescribed treatment leading to better patient outcomes.
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