Its a complete project materials on Determination of New Ways of Handling Difficult Bosses for Effective Working Relationship from chapter one to five with references and abstract.
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ABSTRACT
The research work was carried out on determining new ways of handling difficult boss for effective working relationship. To achieve the aim of the study, questionnaire and review of related literature were employed as research tools. Data was analysed using the four-likert scale and mean score. A mean score of 3.00 and above was accepted as significant while mean score less than 3.00 was accepted as not significant.
The population was made up of 30 secretaries working in the Federal Polytechnic Nekede, Owerri which was also used as the sample to reduce sampling bias. The result of the analyses showed the role to be be played by the secretary and the benefits derived by enhancing an effective working relationship.
TABLE OF CONTENT
TITLE PAGE
APPROVAL
CERTIFICATION
DEDICATION
ACKNOLWEDGMENT
ABSTRACT
TABLE OF CONTENT
CHAPTER ONE:
INTRODUCTION
Background of the Study
Statement of the Study
Objective/ purpose of the Study
Research questions
Significance of the study
Scope of the study
CHAPTER TWO:
REVIEW OF RELATED LITERATURE
Definition and concept of difficult bosses
Classes of difficult bosses
Effect of difficult bosses on secretary’s Productivity
and work relationship
Method of handling difficult bosses
Benefits of understanding bosses
CHAPTER THREE: METHODOLOGY
Design of the study
Area of the study
Population of the study
Method of data collection
Instrument for data collection
Method of data analysis
Decision Rule
CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA
Research question 1Â Â Â Â Â Â Â Â Role to be played
Research question 2Â Â Â Â Â Â Â Â Â Understanding the boss
Research question 3Â Â Â Â Â Â Â Â Â Â Apologies and acceptance
Research question 4Â Â Â Â Â Â Â Â Â Â Time management
Research question 5Â Â Â Â Â Â Â Â Â Â Â Business and personal
Attribute
Discussion of Findings
CHAPTER FIVE:
SUMMARY OF FINDINGS, CONCLUSION AND
RECOMMENDATIONS
Restatement of the problem
Summary of findings
Conclusions
Recommendations
Suggestions for further Research
REFERENCES
APPENDIXÂ (A,B,)
CHAPTER ONE
INTRODUCTION
Background of the study
Individual who work in offices or who are employed want to be happy with their and those around them. Happiness can only come when they are able to do their work very well as is expected of them. Often times, people complain of their boss and how they would want to have a better one. Objectively, these individual has failed to assess themselves in terms of dealing with the boss. Handling a difficult boss my be a tedious task but whose sole responsibility is it to handle her boo?
Secretary-ship entails administration and business management; precisely on the office aspect of management or management of the office. Secretaries are not managers on their own but are managers of their boss or executives to whom they are attached. This therefore involves a high level of responsibility, application of knowledge and skill to function and relate effectively as an executive assistant.
In this dispensation, the importance of the secretary developing new ways of handling difficult bosses for effective working relationship cannot be over-emphasized. This is because it is worthy of note that a Chief executive cannot function properly and effectively without the aid of the executive assistant.
Reasons are that these two personalities functions co-relatively to achieve organizational aim. This can only be actualized of there is existence of a cordial working relationship which will bring about effectiveness. The relationship between the boss and her secretary could be seen as a mutual bond for the actualization of a harmonious working relationship.
As a boss his managerial responsibility or function revolves around his ability to get people perform their task, ensuring policy implementation etc., in accordance to his time schedule and toward enhancing work effectiveness. But he cannot do this without accurate and up to data information kept by his secretary. Therefore for this to be achieved in any organization or firm their must be an enabling environment to bring about this close and cordial relationship between them for work effectiveness.
This will also create a ling-free communication flow amongst them. Communication, According to Ohakwe (2005) refers to the passing of information between a person and another. Hence, it can be developed by the secretary if she or he considers that understanding her boss will go a long way in enhancing a cordial relationship.
For a secretary to have an effective working relationship with her boss not minding how difficult he may tend to be, she must possess certain personal and business Attributes and skills, which the business environment requires for effectiveness and worth while-ness.
Such as; being pleasantly spoken, Tactful, high degree of responsibility, imagination and initiative, disciplined and self-controlled, photogenic reasonable intelligence and commonsense, dedicated, loyal and conscientious, a good sense of humour, ability to organize the office, trustworthy, honest and truthful, ability to work under pressure etc. to mention but a few.
This is necessary because she acts as a gate keeper, the image-maker and the first person visitors to offices meet. Considering the fact that her personal or psychological disposition can make or mar the image and standing of the organization.
Secondly, a secretary who posses a high level of human relations skill will also stands the chances of developing a working relationship with her boss. Certainly, because every boss wants a secretary who understands his likes and dislikes, a secretary to rely on, who can be taken into confidence as regards to office work and other personal secrets. On the other hand where these qualities are lacking and their relationship formed on a negative aspect, it will obviously affect their working relationship and effectiveness will not be achieved thereby causing lack of motivation, job dissatisfaction etc.
Thirdly, a secretary who is conscious of her personal values such as sharp dressing (dressing modestly and not too expensive etc.) will stand to produce an effective working relationship. Nevertheless a secretary with a courteous behavior will find it easy to deal with her boss.
Consequently, in the cause of this study further reference will be made on how the secretary can effectively work with her boss and develop an effective working relationship.
Conclusively, for a secretary to handle or manage her boss, it is necessary to put into consideration understanding the boss etc. as a base for creating an enabling environment to know more about him and which in turn will increase their relationship a to work and an enjoyable work environment developed.
Statement of the Study
In this political era, it will be more objective to note that some bosses tend to be difficult than the others. Often times questions that arise in the mind of most secretaries has been; are their actually difficult bosses; what makes them difficult; in what aspect or categories do they manifest, what are the possible ways of handling these difficult bosses?
The reasons why most of these questions have not been answered by the secretary up to date is because they have failed to objectively carryout their primary assignment as being the ‘’office wife’’ that is the role of being a helper, confidant, comforter, organizer and above all understanding who the boss is, his likes and dislike. Subsequently, Research has concurred with the fact that most of the problems encountered by the secretary in carrying out her day to day activity are caused by the secretary herself.
This is basically true because the secretary has not considered it appropriate to know with whom she spends her working hours. Naturally, individuals pose to be difficult and most bosses ten to be more difficult when found that the secretary lack work ethics and even makes it more compounding when or if she lacks business and personal attributes, which are the bases for an effective working relationship.
Time management has also been found as one of the problems encountered by secretary in their day to day activities as research also has it that most secretaries engage their working hours with gossips and irrelevant discussions that will not aid productivity and effectiveness. The aforementioned are stipulated bases for an effective working relationship and its lack is the problems.
Strategically, this work is geared towards answering these questions and to offer possible solutions to these questions.
Purpose of the Study
Generally, the study is designed towards determining new ways of handling difficult bosses for effective working relationship in a political era. Specifically; the purpose of the study is as follows:
- To ascertain how the secretary can develop an effective working relationship.
- To find out how understanding her boss can improve their working relationship.
- To find out if appropriate time management can produce an effective working relationship.
- To know how possession or acquiring business and personal attributes can enhance their working relationship.
Research questions
The following research question will guide the study:
- How can the secretary develop an effective working relationship with her difficult boss?
- How can understanding the boss promote an effective working relationship?
- How can time management enhance an effective working relationship?
- What business and personal Attributes must the secretary possess to enhance an effective working relationship?
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