Effective Management and Control of Front Office Resources for Profitability (A Study Of Perfect Delight Hotel Kaduna) is a complete project material that you can download for your research work
TABLE OF CONTENT
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Content
Title page
Declaration
Approval page
Dedication
Acknowledgement
Table of content
CHAPER ONE
INTRODUTION
Back Ground Of The Study
Statement Of The Problem
Objective Of The Study
Significant Of The Study
Scope Of The Study
Research Question
CHAPTER TWO
2.1 Subject Review
2.2 Sub- Heading
2.3 Summary of review related literature.
CHAPTER THREE
3.0 Research methodology
3.1 Research design
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Instrument for data collection
3.6 Validity of the instrument
3.7 Reliability of the instrument
3.8 Method of data collection
3.9 Method of data analysis
CHAPTER FOUR
Presentation and Interpretation of Data
4.2 Discussion Based on the Findings
CHAPTER FIVE
Summary of the findings
Conclusion
Implication of the findings for Knowledge
Limitation of the study
5.5 Recommendation
5.6 Suggestion for further studies
Reference
ABSTRACT
There is need for reform in the management and control of front office resources for profitability. The research highlighted on the various resources found in the front office as well as the effective management and control of front office resources. Five questions were highlighted.
The resources found in front office. How can these resources be managed and controlled effectively. The problems affecting effective control and management of resources found in front office.
How can these problems be solved and how awareness be created on the control and management of these resources. Base on this the researcher now used survey research design to gather information.
Hundred questionnaires were administered to the personnel and management of perfect delight hotel limited, befra hotel and Top galaxy hotel limited in kaduna state.
All data were retrieved respectively. Mean statistics was used to analyses, base on this the data was collected and analyzed and some recommendations were made.
Such as, management should carryout proper selection of staff and job description should be made available for staff to know their responsibilities, management should introduce preventive maintenance to all equipment/materials by providing weekly and monthly checklist of each equipment by training them.
Suggestion for further study were also made, which are management and staff should be enlightened on the modern front office equipment such as laptops, computers e.t.c so that they can not be left behind and also be more profitable in their business.
CHAPTER ONE
INTRODUTION
Background of the study
In the fast moving world of today, boats, train, aeroplane and car carry travellers all the globe either as tourist or in the normal cause of their business. The travellers require food, lodging, hospitality and service of good standard.
This brings about the hotel Act 1956 which defines hotel as an establishment offering food and drink and accommodation to travellers who appears to be able and willing to pay for the services and facilites provided.
Paul (2002) stated that front office is the name given to all the office situated in or near the front office hall or lobby of the hotel. In this office, including the telephone operators, whose contact is by means of the telephone, come into direct personal contact with the guest.
According to Beckley (2005) the front office is in many ways the heart of the hotel. Not only the letting of bedrooms, it is the most profitable of the overall operation, however  it is the main link between the guest and the rest of the hotel.
The front office is a unit where the organization generates the major revenue such as proper handling of funds realized during the sales period which will determine the financial position or states of the hotel.
To achieve these objectives, the principle of management and control has to be studied and applied in all the section of the front office.
The hotel front office work with various forms of resource which include, human materials and financial resources.
The human resources refers to man power, to be able to identify human resources in front office, there is a need to study the organizational structure of a hotel to know the capacity, strength and skill required responsibilities
if they are not persuaded to do so, for this reason, the activities must be planned, organized staff, co-ordinated and controlled in such a way that each staff will know the particular work to be carry out during the working hours.
Material resources are known as the materials, equipment which are being used to carryout the job in front office, according to Beavis (2001) and Medik (2002) to the expectation of the guests,
it is essential that staff in the reservation department should respond to any request by being a SAP’’ meaning dealing with reservation speedily (s) accuracy (a) and politely (p).
front office staff use materials resources to carryout their duties such as reservation forms, hotel booking diary, room cards, registration forms, summary sheets, conventional and density chart.
Front office tends to mishandle these resources in the sense that the materials are not properly kept, they are not filed up which can lead to misplacement. In large hotels, records are being installed in the operation is done manually it slow down the work, waste time and might not keep the guests information secret.
Financial resources are the money generated from the sales of accommodation, banqueting out of hall e.t.c . Neil (2005) stated that as 100% bed occupancy is always the aims, a cancelled booking is a nuisance and the financial loss.
The researchers wishes to find out how staff, material and financial resources can be effectively managed.
Statement of The Problem
As human resources are the backbone or workforce of the operational system, they encounter many challenges ranging from: inadequate knowledge in the use of equipment, lack of proper staffing by management, inadequate remuneration by the management and lack of getting and passing effective information.
Material resources faces numerous problems of like: lack of maintenance, high cost and short life span, use of obsolete materials, improper information and the personnel are not well trained in the use of equipment.
Finally, the financial resources encounter problems like: lack of budgeting, fluctuation in guest turnover, wrong information, regular rate cutting and improper recording which lead to omission of fiqures.
The non- challant attitude to work by the staff, experienced staff being discipline and queries with adequate reasons, such as coming to work late, not doing there work at an appropriate time  e t c.
Objctive of The Study
the aim of this research work is to investigate the possible problems of front office and find a solution on how effectively manage and control the front office resources. The objectives of the study are
- To identify the resources available in the front office
- To identify the problem affecting effective management and control of front office resources and how they can be solved.
- To find out how the front office resources can be effectively managed and controlled
- To create more awareness on the control and management of these resources
Significance of The Study
the facts is the research work will be useful for hoteliers to improve ways of managing the resources within the organization effectively and also in their various organization such as the caterers, association of catering and hotel management,
it will be also benefit the lectures and students and other researchers, will benefit from the study greatly because it will enhance their knowledge and skills in their profession, it will be useful for individuals who are willing to take up a job a receptionist in the hotel.
This information will be useful for front office managers to plan orientation programme for front office staff.
Scope of The Study
The research aim at finding or identifying the resources available in the front office and how these resources can be effectively managed and controlled.
The scope will also cover the problem affecting the effective management and control of front office resources, how  the problems can be solved and how awareness can be created on these resources
Research Question
- What are the resources found in front office?
- How can these resources be managed and control effectively?
- What are problems affecting effective control and management of resources in the front offices?
- How can these problems be solved?
- How can awareness be created on the control and managementof these resources?
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