Download complete project materials on Role Of Office Professionals As Information Manager In An Organization from chapter one to five
Table of Contents
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TITLE PAGE. i
DECLARATION.. ii
Table of Contents. iii
CHAPTER ONE.. 1
INTRODUCTION.. 1
1.1 Background of the Study. 1
1.2 Statement of the Problem.. 3
1.3 Purpose of the Study. 3
1.4 Research Questions. 4
1.5 Significance of the Study. 4
1.6 Scope of the Study. 5
1.7 Limitations of the Study. 6
1.8 Definition of Terms. 7
CHAPTER TWO.. 8
REVIEW OF RELATED LITERATURE. 8
2.1 Concept of Office Professionals. 8
2.2 Concept of Information Manager. 10
2.3 Skills Required of Office Professionals in Managing Information. 13
2.4 Office Equipment used in Effective Information Management. 16
2.5 Factors Militating against Effective Information Management. 17
2.6 Role of Office Professionals in Information Management. 18
2.7 Summary of the Review.. 20
CHAPTER THREE. 22
RESEARCH METHODOLOGY. 22
3.1 Research Design. 22
3.3 Population of the Study. 23
3.4 Sample Size and Sampling Techniques. 23
3.5 Instrument for Data Collection. 24
3.6 Validation of the Instrument. 24
3.7 Administration and Collection of Instrument. 24
3.8 Data Analysis Technique. 25
REFERENCES. 26
QUESTIONNAIRE. 42
CHAPTER ONE
INTRODUCTION
1.1Background of the Study
In the early days, the secretarial profession was limited to typing, writing, transcribing of shorthand and collating files in the office. However, today, it is far beyond these, it involved all the traditional functions of a secretary mentioned above and includes the combination of handling office equipment and being an information manager.
Thus, the name secretary is of a limited scope thereby resulting to change in its name to office professional (Sue, 2009).
An office professional performs all the functions of a secretary in an organization in a specialized and trained ways including additional skills that is used in manipulating office equipment and machines. The office professional also handles more office jobs, makes and takes decisions on behalf of his/her organization.
An office professional is a person employed by an individual or an office to assist with correspondences, makes appointments and carried out administrative task andis highly trustworthy assistant of his boss(Havillage; 2008).
Information is very vital to the success of every organization most especially in this era of technological advancement. According to Laraban (2013) one of the job titles of an office professional is information managers. As such an office professional must possess varied skills such as critical skills, analytical skills, communication skills, realistic and artistic skills in order to be relevant in the working environment.
According to Bitagi (2014) information is considered as the raw material used in producing each and every decision taken in an organization. Organizations need to decide regularly on what objectives to be achieved, what actions to take to achieve these objectives, how and when these actions are to be taken, and the resources to be used for all these activities.
These decisions are taken by all the people in the organization who work at different level of organizational hierarchy and handle different aspect of the organizational work (Okpeke and Odunlade, 2014).
The decisions taken by an office professional vary from person to person and from time to time, depending on nature of organizational tasks being performed. Also some people need to do more of decision making as compared to implementing the decisions. But everyone in the organization needs to takes some decisions for which availability of adequate information is critical.
The way and manner in which this information is handled depends on the competencies of the people handling it.Office professionals is thus someone who helps in managing these information through the varied duties performed such as filling, receiving and dispatching mails, receiving phone calls, and handling office equipment (Wiley, 2014).
1.2 Statement of the Problem
Since safeguarding and handling information of an organization is one of the greatest role of an office profession, there is need for office professional to be well equipped with necessary skills and qualifications in order to be able to carry out his task. However, it has been observed that some office professionals do not have the necessary skills required of them to manage information.
Studies have shown that to be an information manager, one must know how information is been managed in an organization to allow efficiency in which some office professional are not aware of this. It has also been observed that without office equipment, information can not be managed effectively, thus office professionals must know the necessary office equipment and machines that can be used in appropriate management of information. It is based on this premise that this research work is being carried out.
1.3 Purpose of the Study
The main purpose of this study is to examine the role of office professionals as an information manager. However, the specific objectives include to:
- Determine the skills required of office professionals in managing information.
- Identify the office equipment needed for effective management of information.
- Find out the factors militating against effective information management in the organization.
- Ascertain the role of office professionals in information management.
1.4 Research Questions
In order to be able to achieve the above objectives, the following research questions are formulated:
- What are the skills required of office professionals in managing information?
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