This is a complete project materials on Design And Implementation Of Campus Online Help Desk Information System from chapter one to five
ABSTRACT
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The abstract of the project is now the online help desk information system has eased the general public who wish to make there enquires, log complaints, make a suggestion. These incidents vary significantly in type and urgency and require the attention of officials (hereafter referred to as ‘users’) within one or more Public Sector entities.
The Campus online help desk has a Human Resource System with a single purpose of maintaining sensitive information that is required for a few key employees outside of HR. The Campus online help desk is a major change to the way thing is currently done.
Using the Campus online help desk must be a Company Directive otherwise it will never be fully implemented. In other to achieve the best out of this work, Html,PHp, javascript was used for the design of the web-based program.
TABLE OF CONTENTS
Page No.
COVER PAGE
LOGO
TITLE PAGE
APPROVAL PAGE
CERTIFICATION PAGE
DEDICATION ACKNOWLEDEMENT
ABSTRACT
TABLE OF CONTENT
CHAPTER ONE
INTRODUCTION
STATEMENT OF THE PROBLEM
PURPOSE OF STUDY
SIGNIFICANCE OF STUDY
AIMS AND OBJECTIVES
SCOPE OF STUDY
LIMITATION OF STUDY
DEFINITION OF TERMS
CHAPTER TWO
LITERATURE REVIEW
CUSTOMER SERVICE
MANAGE YOUR CUSTOMER INFORMATION
MEASURE YOUR CUSTOMER SERVICE LEVEL
CUSTOMER FEEBACK AND CUSTOMER PROGRAMMES
CUSTOMER LOYALTY SCHEMES
USE CUSTOMER CARE TO INCREASE SALES
HOW TO DEAL WITH CUSTOMER COMPLAINTS
CHAPTER THREE
METHODOLOGY AND ANALYSIS OF THE EXISTING SYSTEM
RESEARCH METHODOLOGY
OBJECT-ORIENTED ANALYSIS AND DESIGN
STRUCTURE SYSTEM ANALYSIS AND DESIGN METHODOLOGY
EXTREME PROGRAMMING
COMPUTER AIDED SOFTWARE ENGINEERING
PROTOTYPING
METHODOLOGY ADOPTED IN RESEARCH
FEASIBILITY STUDY STEP
REQUIRMENT ANALYSIS STEP 1 AND 2
REQUREMENT SPECIFICATION STEP 3
LOGICAL SYSTEM SPECIFICATION STEP 4 & 5
PHYSICAL DESIGN STEP
ANALYSIS OF THE EXISTING SYSTEM
OBJECTIVES OF THE EXISTING SYSTEM
ORGANIZATIONAL STRUCTURE
INPUT ANALYSIS
OUTPUT ANALYSIS
PROCESS ANALYSIS
DATA FLOW DIAGRAM
PROBLEMS OF THE EXISTING SYSTEM
JUSTIFICATION FOR THE NEW SYSTEM
CHAPTER FOUR
DESIGN OF THE NEW SYSTEM
OUTPUT SPECIFICATION AND DESIGN
INPUT SPECIFICATION AND DESIGN
FILE DESIGN
PROCEDURE CHART
SYSTEM FLOW CHART
SYSTEM REQUIREMENTS
PROGRAM DESIGN
PROGRAM FLOW CHART
PSEUDO CODE
CHIOCE OF PROGRAMME LANGUAGE
SOURCE OF PROGRAM LISTING
TEST DATA
SAMPLE REPORT
DOCUMENTATION
PROGRAM DOCUMENTATION
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
SUMMARY
CONCLUSION
RECOMMENDATIONS
REFERENCES
APPENDICES
APPENDIX I: LOGIN
APPENDIX II: CREATE AN ACCOUNT
APPENDIX III: CONGRATULATION PAGE
APPENDIX IV: DOWNLOAD PAGE
CHAPTER ONE
1.0 INTRODUCTION
Background of the Study
Customer care is a crucial element of business success. Every time you have contact with your customers you have an opportunity to improve your reputation with them and increase the likelihood of further sales.
From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business. There are also specific programmes you can put in place to increase your level of customer care.
This guide outlines what customer care involves. It explains how you can use customer contact, feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint.
Customer care involves putting systems in place to maximize your customers’ satisfaction with your business. It should be a prime consideration for every business – your sales and profitability depends on keeping your customers happy.
Customer care is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and training, and a core criterion when you’re recruiting.
But don’t neglect the importance of customer care in other areas of your business. For instance, your warehousing and dispatch departments may have minimal contact with your customers – but their performance when fulfilling orders has a major impact on customers’ satisfaction with your business.
A huge range of factors can contribute to customer satisfaction, but your customers – both consumers and other businesses – are likely to take into account:
how well your product or service matches customer needs the value for money you offer your efficiency and reliability in fulfilling orders the professionalism, friendliness and expertise of your employees how well you keep your customers informed the after-sales service you provide
STATEMENT OF PROBLEM
Owing to: The difficulties people face in transferring information/data.
Unwillingness attitude of some Caritas University staff when checking their customers’ information.
Fragile nature of customers’ information.
Difficulties people encountered when checking their customers information
Time wasted in manual processing of students’ information.
Important nature of students’ information in the business world. The need arise for the development of an online help desk to alleviate these problems.
PURPOSE OF STUDY
The main purpose of this study is to put to an end the difficulties people encountered when checking their customers information. This is actualized by designing computerized CAMPUS ONLINE HELP DESK which is user friendly and interactive. By the time this software is designed and implemented, the difficulties encountered with manual method of checking customers’ information will be eliminated.
SIGNIFICANCE OF STUDY
With the growth in information technology, the study offers numerous benefits to the Caritas University and to any organization that deals on customers’ information
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