Download complete project materials on Effect Of Decision Making On The Productivity Of Office Managers In An Organizations from chapter one to five
ABSTRACT
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The study examines the effect of decision making on the productivity of office managers using four selected organizations in Kaduna Metropolis as a survey. Specifically, the study aim at examining the types of decision made by management of organization that affects the office professionals, steps in effective decision making, decision making techniques and tools, the involvement of office managers in decision making and effect of decision making on office managers’ productivity.
The theoretical basis for the study was done through the review of related literature from textbooks, journals, periodic, conference papers, Internet, etc. The entire population of 59 respondents was used for the study in view of the small size involved. A set of questionnaire was used as instrument for data collection. Data were analyzed using mean statistical tool of the Four Point Likert Scale.
The findings of the study revealed that decision making has effect on the productivity of office managers as bad decisions could result to disappointment and mystery for them. Thus, the study recommends among others that Office managers should endeavor to apply necessary tools and techniques used in decision making in order to arrive at a better decision. Likewise, should endeavor to follow the right process in making decisions so as to enhance their productivity at all time.
TITLE PAGE. i
DECLARATION.. ii
APPROVAL PAGE. iii
DEDICATION.. iv
ACKNOWLEDGEMENT. v
TABLE OF CONTENTS. vi
LIST OF TABLES. ix
ABSTRACT. x
CHAPTER ONE. 1
INTRODUCTION.. 1
1.1 Background of the Study. 1
1.2 Statement of the Problem.. 3
1.3 Purpose of the Study. 4
1.4 Research Questions. 5
1.5 Significance of the Study. 5
1.6 Scope of the Study. 6
1.7 Limitation of the Study. 7
1.8 Definition of Terms. 7
CHAPTER TWO.. 10
REVIEW OF RELATED LITERATURE. 10
2.0 Introduction. 10
2.1 Concept of Decision Making. 10
2.2 Concept of Office Managers. 15
2.3 Decision Making Process. 16
2.3.1 Classification of Decision Making. 17
2.3.2 Stages in Decision Making. 19
2.3.3 Decision Making Model 20
2.4 Types of Decisions Made by Management of Organization. 22
2.5 Steps in Effective Decision Making. 26
2.6 Decision-Making Tools and Techniques. 28
2.7 The Involvement of Office Manager in Decision Making. 29
2.8 Effect of Decision Making on Office Managers Productivity. 31
2.9 Summary of the Review.. 33
CHAPTER THREE. 35
RESEARCH METHODOLOGY.. 35
3.0 Introduction. 35
3.1 Research Design. 35
3.2 Area of Study. 35
3.3 Population of the Study. 36
3.4 Sample Size and Sampling Techniques. 36
3.5 Instrument for Data Collection. 37
3.6 Validation of Instrument 37
3.7 Administration and Collection of the Instrument 37
3.8 Data Analysis Technique. 38
CHAPTER FOUR.. 39
DATA PRESENTATION AND INTERPRETATION.. 39
4.0 Introduction. 39
4.1 Data Analysis. 39
4.2 Major Findings. 44
4.3 Discussion of Findings. 46
CHAPTER FIVE. 48
SUMMARY, CONCLUSION AND RECOMMENDATIONS. 48
5.1 Summary. 48
5.2 Conclusion. 49
5.3 Recommendations. 50
5.4 Area for Further Study. 51
REFERENCE. 52
APPENDIX A.. 55
APPENDIX B.. 56
Decision making is crucial to office managers’ productivity while the office managers’ productivity is crucial to the entire organization productivity. Decision making is as important as the existence of an organization because wrong decision can lead to the downfall of any organization or industrial disharmony that can subsequently affect worker’s performance and hence office manager’s productivity.
According to Browley (2010) organizations of all kings know it too well that their plans can only prevail and be activated by good decisions. He added that a number of decisions require some form of financial and qualitative analysis in order that rational choices can be made which implies that decision making requires much intelligence and commitment to ensure sound choice between alternatives from the context of a managers view.
Churchman (2014) defined decision making as a series of steps that start with an analysis of the information and ultimately culminates in a resolution, a selection from several alternatives and verification of this selection (how and at some time in the future) to solve the problems under study.
According to Nwachukwu (2009), decision is the selection of alternative course of action from available alternative in order to achieve a given objective. The decision process is influenced by the unique environment of the decision maker and his organizational position.
UNESCO (2011) defined office manager as one whose duty is to coordinate and control the affairs of others in an organization. Huston (2009) defined an office manager as a person who organize and supervise all of the administrative activities that facilitates smooth running of an office.
He further explained that an office manager carries out a range of administrative and related task, depending on employing organization. Thus, it is the duty of an office manager to manage the staff of an organization so as to be able to achieve the goals and objectives of the organization.
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