Download complete project material on Causes And Effect Of Ineffective Communication In An Organization from chapter one to five

ABSTRACT

The study examines the causes and effect of ineffective communication in selected organizations in Kaduna metropolis. The theoretical basis for the study was obtained through review of related literature. The population of the study is 40 and the whole population was used as sample size. The instrument used for the collection of data was questionnaire 40 copies of questionnaires were administered to the respondents and 39 copies were filled and returned.

For the analysis, 4 research questions were formulated to generate answers. Based on the data analyzed on the topic under study, findings revealed that the causes of ineffective communication in an organization includes factors such as physical barriers, noise, environmental barriers and technical jargons among others. however, its effect is that it lowers the morals of the employees, result to low productivity and reduced organizational performance.

The study recommends among others that periodic conferences and training programs should be organized by management of organizations for their employees and the channels of communication should be kept open to aid employees in carrying out their duties effectively

TABLE OF CONTENTS

TITLE PAGE. i

DECLARATION.. ii

APPROVAL PAGE. iii

DEDICATION.. iv

ACKNOWLEDGEMENT. v

TABLE OF CONTENTS. vi

LIST OF TABLES. viii

ABSTRACT. ix

CHAPTER ONE. 1

1.0    Introduction. 1

1.1    Background of the Study. 1

1.2    Statement of the Problem.. 2

1.3    Purpose of the Study. 2

1.4    Research Question. 3

1.5    Significance of the Study. 3

1.6    Scope of the Study. 4

1.7    Limitation of the Study. 5

1.8    Definition of Terms. 5

CHAPTER TWO.. 7

REVIEW OF RELATED LITERATURE. 7

2.0    Introduction. 7

2.1    Concept of Communication. 7

2.2    Types of Communication. 12

2.3    Factors Responsible for Ineffective Communication. 14

2.4    Effects of Communication Breakdown in an Organization. 17

2.5    The role of Communication in an Organization. 20

2.6    Strategies for improving Communication among office professional 22

2.7    Summary of the Review.. 24

CHAPTER THREE. 25

RESEARCH METHODOLOGY.. 25

3.0    Introduction. 25

3.1    Research Design. 25

3.2    Area of Study. 26

3.3    Population of the Study. 26

3.4    Sample and Sampling Techniques. 26

3.5    Instrument of Data Collection. 27

3.6    Administration and Collection of Instrument 27

3.7    Validation of the Instrument 27

3.8    Method of Data Analysis. 28

CHAPTER FOUR.. 30

DATA ANALYSIS AND INTERPRETATION.. 30

4.0    Introductions. 30

4.1    Data Presentation and Interpretation. 30

4.2    Major of Findings. 35

4.3    Discussion of Findings. 37

CHAPTER FIVE. 40

SUMMARY CONCLUSION AND RECOMMENDATION.. 40

5.0    Introduction. 40

5.1    Summary. 40

5.2    Conclusion. 41

5.3    Recommendations. 42

5.4    Areas of Further Studies. 43

REFERENCES. 44

APPENDICES. 46

LIST OF TABLES

Table 3.1:   Population Table

Table 4.2:   Research Question 1

Table 4.3:   Research Question 2

Table 4.4:   Research Question 3

Table 4.5:   Research Question 4

CHAPTER ONE

1.0     Introduction

1.1     Background of the Study

Organization cannot operate without Communication. Communication is the life source of every organization. Communication is one of the basic functions of management in any organization and its importance can hardly be overemphasized. It is the process of transmitting information, ideas, thought, opinion, and plans from one person to another.

It is not possible to have human relationship without communication. However good and effective communication is required not only for good human relations but also for good and successful business between various organization.

Communication is widely used in running almost all organizations effectively. Effective communication is essential for any business or organization to prosper. It cuts out on wasted time and provides both customers and employees with the necessary tools to succeed and find satisfaction.

When communication is not effective, the end result is an increase in production time and a decrease in the bottom line. In order to avoid this outcome, effective communication must be in place.

1.2     Statement of the Problem

The importance of effective communication to an organization cannot be undermined. Effective communication its essential for smooth transfer of messages regardless of the media involve. But is pathetic to observe that most communications in the organization today are not effective.

The problems identified include; none clarity of speech or use of ambiguous languages to express feelings. The experience of the researcher in the organizations under study reveals that organizational policy are not often expressed in clear terms which has caused wrong decisions to be taken when executing or implementing the policies.

The lower level of qualification in education among executives and office professionals find it difficult to express themselves when given issues or interpreted instruction given for action makes communication to be ineffective. Other areas observe include fear of distrust, use of wrong medium, noise and distortion.

1.3     Purpose of the Study

The general purpose of the study is to investigate the causes and effects of ineffective communication in some selected organization. Specifically the purposes of the study are:

1. Identify factors responsible for ineffective communication in an organization.

2. Investigate the effects of communication breakdown among office professionals in the organization.

3. Determine the roles of communication in an organization.

4. Identify the various strategies used to improve communication among office professionals in an organization.

1.4     Research Question

For the purpose of this research work, the following questions are formulated to guide the study

1. What are the factors responsible for ineffective communication in an organization?

2. What are the effects of communication breakdown among office professionals in the organization?

3. What are the roles of communication in an organization?

4. What are the various strategies used to improve communication among office professionals in an organization?

1.5     Significance of the Study

It is hope that this research work would be of benefit to the executives and office professionals both in public and private undertaking.

The organization    

The research work will be very useful to the management of Organizations, because communication in any organization plays a vital role in enhancing productivity. And also integrates the management function in an organization.

The research will be of benefit to Organizational staff because it will help them to contribute to the achievement of their organization set goals and objectives. The work will be of benefit to the Organization because it will bring about utilization, improvement and retention of manpower.

Students

It will be of great benefit to students on the knowledge of effective communication for academic use and for use in their prospective working places.

Future Research

The research will be of benefit to future researchers as a source of information for literature review.

1.6     Scope of the Study

The researcher intends to cover concept of communication, types of communication, barriers of communication, role of communication in organization, the effects of communication among office professionals in the organization and the various strategies used to improve communication among office professionals in Unity Bank plc Yakubu Gowon Way, Radio Nigeria Kaduna, Nigeria Television Authority (NTA) Kaduna and Bank of Industry, Kaduna.

1.7     Limitation of the Study

Among the problems encountered in the course of this research work include the following:

1. Lack of cooperation from the respondents: Some of the respondents do not give their maximum cooperation for the researcher hence makes hinders the process of the study.

2. The fact that the organizations are not located in the same location constitutes a problem as the researcher had to move from one location to the order in order to retrieve the questionnaire distributed.

3. Time and Finance: There is often confliction between the researchers academic activities such as lecture hours, assignment, test and examination with the research work. The fact that the cost of materials is high has also limit this research work.

1.8     Definition of Terms

The following terms are defined as used in this research work

Communication:    Communication can be defined as the process of exchanging information or messages between two parties, with the aim of having such messages understood.

Data:                      Data are those facts and figures about people, object, machines, and places etc. which are unprocessed.

Information:          Information is processed data, from logical manipulation of data which allows decision-making.

Management:         The control and making decision in the business organization.

Metropolis:             Metropolis is a very large city or urban which is a significant economic, politicaland cultural center for a country.

Office:                    A place where administrative and clerical duties are carried out.

Organization:        Institutions in which office works are carried out.

Receiver:                Receiver referred to the person receiving the message.

Sender:                   Sender referred to the person who initiates an idea and wishes to share with people.

Subordinate:          Subordinate is referred to as junior staff in organization.

Superior:                Superior is referred to as senior staff in organization.

Tool:                       Equipment used to carry out the management work.

SEE >> HOW TO DOWNLOAD THE COMPLETE PROJECT (CHAPTER 1-5) NOW 

>GUARANTTEE|:| Score 280 Above in 2024 UTME👉 DOWNLOAD FREE JAMB CBT APP HERE:.: GURRANTTEE Score 280 Above in 2022 UTME👉 DOWNLOAD FREE JAMB CBT APP HERE 📱👈

---

WISH TO STUDY & LIVE in UK?:- STUDY, WORK AND LIVE IN the UK Application Form NOW OUT. Call 08030447894

Related Posts:

• Demand for Secretarial Service: Its Prospects and Problems

• Effect of Modern Technology in the Performance of Today’s Secretaries in Organisation

• Contributions of Modern Technology In the Advancement of Secretarial Profession

• Determination of New Ways of Handling Difficult Bosses for Effective Working Relationship

• Causes and Effects of Job Dissatisfaction of Secretaries

• Application of shorthand skill in Today’s business offices

• A study of measures that could be used to tackle industrial conflict in an Organization

• Effective Management and Control of Front Office Resources for Profitability