Download complete project material on Effects Of Communication Barriers On Office Professionals’ Performance In An Organization from chapter one to five
ABSTRACT
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The study examines the effect of communication barriers on Office Professional’s performance using four selected organizations in Kaduna Metropolis as a survey. The theoretical basis for the study was done through the review of related literature from textbooks, journals, periodic, conference papers, Internet, etc. The entire population of 91 respondents was used for the study in view of the small size involved. A set of questionnaire was used as instrument for data collection.
Data were analyzed using mean statistical tool of the Four Point Likert Scale. The findings of the study revealed that communication helps Office Professionals build good relationship with clients, colleagues etc. it also reveals that semantic barriers; emotional barriers etc are types of barriers that affect the performance of Office professionals and that lack of training, lack of organizational facilities among others are factors that cause communication barriers.
Thus the study recommends among others that appropriate organizational facilities required by Office Professionals should be made available and thatOffice Professionals should undergo training so as to boost their communication skills, care should be taken to observe the language used in communicating.
TABLE OF CONTENTS
TITLE PAGE. i
DECLARATION.. ii
APPROVAL PAGE. iii
DEDICATION.. iv
ACKNOWLEDGEMENT. v
TABLE OF CONTENTS. vi
LIST OF TABLES. ix
ABSTRACT. x
CHAPTER ONE. 1
INTRODUCTION.. 1
1.1 Background of the Study. 1
1.2 Statement of Problem.. 3
1.3 Objectives of the Study. 4
1.4 Research Questions. 5
1.5 Significance of the Study. 5
1.7 Limitations of the Study. 7
1.8 Definition of Terms. 7
CHAPTER TWO.. 9
REVIEW OF RELATED LITERATURE. 9
2.0 Introduction. 9
2.1 Concept of Communication. 10
2.2 Importance of Communication to the functions of Office Professionals 17
2.3 Concept of Communication barriers. 18
2.4 Types of Communication Barriers that affect the Performance Office Professionals 19
2.5 Causes of Communication Barrier among Office Professionals. 21
2.6 Effects of Communication Barriers on the performance of Office Professionals 23
2.7 Strategies for Overcoming Communication Barriers affecting the performance of Office Professionals. 25
2.8 Summary of Review.. 27
CHAPTER THREE. 29
RESEARCH METHODOLOGY.. 29
3.0 Introduction. 29
3.1 Research Design. 29
3.2 Area of Study. 30
3.3 Population of Study. 30
3.4 Sample size and Sampling Technique. 31
3.5 Instrument for Data Collection. 32
3.6 Validation of the instrument 32
3.7 Administration and collection of the Instrument 33
3.8 Method of Data Analysis. 33
CHAPTER FOUR.. 35
DATA PRESENTATION ANALYSIS AND INTERPRETATION.. 35
4.1 Introduction. 35
4.2 Analysis of Research Questions. 36
4.3 Major Findings. 41
CHAPTER FIVE. 46
SUMMARY, CONCLUSION AND RECOMMENDATION.. 46
5.0 Introduction. 46
5.1 Summary. 46
5.2 Conclusion. 47
5.3 Recommendations. 48
5.4 Areas for Further Study. 49
REFERENCE. 50
APPENDICES. 53
1.1 Background of the Study
Communication is perhaps the most important singular activity of man and an essential tool for the survival and achievement of professional and organizational goals. Richard (2010) states that Organizational communication is the life blood of any organization and the key to success in Management.
When communication is ineffective however, the end result is an increase in production time and a decrease in the bottom line.
In order to avoid this outcome, effective communication must be in place (Joey, 2012). When a message is not clearly understood, then barriers to communication come to view. These barriers to communication could cause road blocks to the achievement of professional and organizational goals.
Udall & Udall (2009) describe communication as a process and a transfer of information, ideas, thoughts and messages that involves a sender, a receiver, a code and a language that is understood by both the sender and receiver. Beck, Bennette&Wall (2008), added that the word communication is derived from the Latin word “Communis” which means to form a common ground of understanding, to share information, ideas or attitudes and to impart or transmit information.
Analysis of this exchange reveals that communication is a two way process consisting of consecutively linked elements. Managers who understand this process can analyze their own communication patterns as well as design communication programs that fit the needs of Office Professionals (Kinicki&Kreitner, 2006), which are the focus of this study.
Havillage (2008) defines an Office Professional as a person employed by an individual or an office to assist with correspondences, make appointments and carry out administrative tasks.From the above definition communication plays a very important role for theOffice Professionals to be able to effectively carry out their duties.
There are however, some barriers to communication that pose as threats to the effective performance of office professionals which Boone, (2008) describes as the problems that arise at every stage of the communication process and have the potential to create misunderstanding and confusion.
An office professional has many challenging duties but perhaps none is more challenging than developing the ability to cope with routine duties involving communication (Sue, 2009).
For instance a misunderstanding by the Office Professional of the intentions of the Management (or vice-versa) or misinterpretation of organizational policies and professional functions, the inability of the Office Professional to communicate due to lack of confidence, inability of the Office Professional to express his/herself due to poor use of English are some of the barriers to communication encountered by Office Professional, and when this happens, this will affect the effective achievement and performance of organizational and professional goals.
It is in view of the above issues being raised that the researcher is undertaking this study.
1.2 Statement of Problem
Many corporate organizations require the services of the Office Professionals which are essentially tied to communication. Office Professionals however appear to been countering problems in various aspects of their functions such as; arranging meetings and conferences, attending to clients, drafting letters and other documents, providing members and auditors with notice of meeting etc.due to barriers to communication.
This could become a setback affecting the Office Professionals today. Some Office Professionals could also be found working in reputable organizations and good conditions of service yet achieving little in terms of performance as managers can be found complaining of their poor production of document. This could be as a result of lack of understanding of the policies of the organization.
This could also be as a result of poor communication skills. It appears Office Professional have poor listening ability. It seems information overload causes poor performance among Office Professionals.
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