Download complete project materials on Effect Of Job Satisfaction On The Performance Of Office Professionals In An Organisation from chapter one to five
ABSTRACT
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The study examines the effect of job satisfaction on the performance of office professionals using four selected organizations in Kaduna Metropolis as a survey. The theoretical basis for the study was done through the review of related literature from textbooks, journals, periodic, conference papers, Internet,etc covering concept of office professionals, concept of job satisfaction, factors that enhance the job satisfaction of office professionals, the benefits of job satisfaction to office professionals job performance, benefits of job satisfaction to office professionals performance and effect of job satisfaction on the productivity of office professionals among others. The entire population of 85respondents was used for the study in view of the small size involved.
A set of questionnaire was used as instrument for data collection. Data were analyzed using mean statistical tool of the Four Point Likert Scale. The findings of the study revealed that job satisfaction affect office professionals’ performance as it improves their productivity and reduce turnover, job satisfaction improves the moral of office professionals to be dedicated to their job and it also enhances effective communication among them.
Thus, the study recommends among others that the management of organization should ensure that the working environment is conducive for office professionals by putting necessary facilities in place for their use and by motivating them through financial and non-financial incentives to encourage them.
TABLE OF CONTENTS
TITLE PAGE. i
DECLARATION.. ii
APPROVAL PAGE. iii
DEDICATION.. iv
ACKNOWLEDGEMENT. v
TABLE OF CONTENTS. vii
LIST OF TABLES. x
ABSTRACT. xi
CHAPTER ONE. 1
INTRODUCTION.. 1
1.1 Background of the Study. 1
1.2 Statement of Problem.. 4
1.3 Purpose of the Study. 5
1.4 Research Questions. 6
1.5 Significance of the Study. 7
1.6 Scope of the Study. 8
1.7 Limitations of the Study. 8
1.8 Definition of Terms. 9
CHAPTER TWO.. 11
REVIEW OF RELATED LITERATURE. 11
2.1 Concept of Job Satisfaction. 12
2.2 Concept of Office Professionals. 14
2.2 Factors that Enhance the Job Satisfaction of Office Professionals. 15
2.3 The Benefits of Job Satisfaction to Office Professionals’ Job Performance 19
2.4 Effect of Job Satisfaction on the Productivity of Office Professionals. 22
2.5 Factors Militating against the Job Satisfaction of Office Professionals 24
2.6 Ways to Improve the Job Satisfaction of Office Professions for Ehnaced Performance. 26
2.6 Summary of the Review.. 29
CHAPTER THREE. 31
RESEARCH METHODOLOGY.. 31
3.1 Research Design. 31
3.2 Area of Study. 32
3.3 Population of the Study. 32
3.4 Sample Size and Sampling Techniques. 33
3.5 Instrument for Data Collection. 33
3.6 Validation of Instrument 33
3.7 Administration of the Instrument 34
3.8 Data Analysis Technique. 34
CHAPTER FOUR.. 36
DATA PRESENTATION ANALYSIS AND INTERPRETATION.. 36
4.1 Introduction. 36
4.2 Analysis of Research Questions. 36
4.3 Major Findings. 44
4.4 Discussion of Findings. 47
CHAPTER FIVE. 50
SUMMARY, CONCLUSION AND RECOMMENDATION.. 50
5.0 Introduction. 50
5.1 Summary. 50
5.2 Conclusion. 51
5.3 Recommendations. 52
5.4 Areas for Further Study. 53
REFERENCES. 55
APPENDICES. 60
Satisfied employees are the major elements to the success of any organizationsand managers and the employees have long been concerned with the constructs of job satisfaction and its effect on job performance, because this variable has strong influence on the overall performance of the organizations. Awan and Asghar (2014) posit that when employees have high levels of psychological well-being and job satisfaction, they perform better and are less likely to leave their jobs.
Satisfied employees are not only good and effective performers but also efficient ambassadors of their organizations. They may bring higher productivity to the organization and well-reputed customers while unsatisfied employees may notand in most cases are neither satisfied with their job, nor loyal when they are needed. This creates a need for better conditions and uncertainties in the employers on their retention.
The observation of many office professionals changing cadre or organizations in spite of several studies on the subject suggests a state of dissatisfaction among the category of workers.According to Singh and Jain (2013), job satisfaction is the amount of pleasure or contentment associated with a job. Singh and Jain further added that job satisfaction as a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences.
However, the attainment of a high level performance through effectiveness and efficiency has always been an organizational goal of high priority. In order to do that, highly satisfied work force is a necessity for achieving a high level of performance advancement of an organization (Akumari, 2008). This means that when a worker is satisfied, it naturally leads to more efforts to better job performance. Thus, every organization tries to create a satisfied work force to operate the well- being of the organization.
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