Download complete project materials on Effect Of Job Challenges On Office Professionals’ Productivity In An Organization from chapter one to five
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TITLE PAGE i
DECLARATION ii
APPROVAL PAGE iii
DEDICATION iv
ACKNOWLEDGEMENT v
TABLE OF CONTENTS vi
LIST OF TABLES ix
ABSTRACT x
CHAPTER ONE 1
INTRODUCTION 1
1.1 Background of the Study 1
1.2 Statement of the Problem 3
1.3 Purpose of the Study 4
1.4 Research Questions 5
1.5 Significance of the Study 5
1.6 Scope of the Study 6
1.7 Limitation of the Study 6
1.8 Definition of Terms 7
CHAPTER TWO 9
REVIEW OF RELATED LITERATURE 9
2.1 Introduction 9
2.2 Concept of Job Challenges 9
2.3 Concept of Office Professionals 11
2.4 Duties and Responsibilities of an Office Professional 12
2.5 Challenges faced by Office Professionals at Work 15
2.6 Effect of Job Challenges in the Workplace 18
2.7 How Job Challenges Affect Office Professionals’ Productivity 20
2.8 Skills Needed by Office Professionals in today’s Work 21
2.9 Summary of the Review 22
CHAPTER THREE 24
RESEARCH METHODOLOGY 24
3.1 Introduction 24
3.2 Research Design 24
3.2 Area of Study 25
3.3 Population of the Study 25
3.4 Sample Size and Sampling Techniques 25
3.5 Instrument for Data Collection 26
3.6 Validation of Instrument 26
3.7 Administration of the Instrument 26
3.8 Data Analysis Technique 27
CHAPTER FOUR 28
DATA ANALYSIS AND INTERPRETATION 28
4.1 Introduction 28
4.2 Data Presentation and Interpretation 28
4.3 Major Findings 35
4.4 Discussion of Findings 38
CHAPTER FIVE 41
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 41
5.1 Introduction 41
5.2 Summary 41
5.3 Conclusions 42
5.4 Recommendations 43
5.4 Areas for Further Studies 44
REFERENCES 45
APPENDICES 48
appendix a: Letter of Introduction 48
Appendix b: Questionnaire 49
The study examinedthe effect of job challenges on office professionals’ productivity using four selected organizations in Kaduna metropolis namely National Board for Technical Education, Federal Ministry of Information, Ministry of Commerce and Industry, Ministry of women Affairs and Social Development. The objectives of the study include; to examine the major challenges faced by office professionals in today’s world of work, effect of job challenges on the productivity of office professionals and skill needed by office professionals to cope with the challenges of their job.
The theoretical basis for the study was obtained through the review of related literature such as textbooks, journals, conference paper and internet facilities. The population of the study is 41and all was used as sample size. The instrument used for the collection of data was questionnaire. 41 copies of questionnaires were dully filled and returned for analysis.
The means statistics was used for the analysis of the data.Findings from the study revealed among others thatjob challenges leads to job dissatisfaction among office professionals and it leads to better understanding and optimum utilization of organizational resources among them, The study therefore recommends among others that Management of organizations should organize seminar and workshops to enlighten office professionals on the how they can overcome job challenges and improve their productivity
1.1Background of the Study
The word job brings to mind a worker with an employer and a regular pay-check. A person’s job is their role in society. A job is an activity, often regular and performed in exchange for payment (“for a living”).
Many people have multiple jobs (e.g., parent, homemaker, and employee). A person can begin a job by becoming an employee, volunteering, starting a business, or becoming a parent. The duration of a job may range from temporary (e.g., hourly odd jobs) to a lifetime (e.g., judges).
An activity that requires a person’s mental or physical effort is work (as in “a day’s work”). If a person is trained for a certain type of job, they may have a profession. Typically, a job would be a subset of someone’s career. The two may differ in that one usually retires from their career, versus resignation or termination from a job.
Job challenges are seen as the day to day problems encountered by various employees in the cause of discharging their duties. According to Hussain (2015) job challenges are the difficulties encountered in the working environment. He further stressed that this challenges can be on a daily basis or even a lifetime.
Office professionals been a title that is derived from the traditionally know secretary due to the changes in technology and the job performed is definedas someone who is trained on how to handle office equipment and take care of office activities such as receiving correspondents and handling files (Abdulkadir, 2012).
New technologies, globalization, and structural transformation have brought about remarkable improvements in efficiency. Some developing countries have managed to narrow the productivity gap with industrial countries in only a few decades.But others have failed to catch up and the gap remains considerable for all developing regions.Thus, the nature of work is changing as well (World Development Report, 2013).
One of the biggest challenges faced by office professionals in the workplace today according to McFarlin (2016) is the demand for new skills to cope with the rapid changes in today’s office automation. Other challenges as stated by Maythew (2016) include; workplace relationship, work-life balance, ineffective management of time, being responsible to one or more boss, mobility to move to managerial level etc. Maythew further stressed that office professionals must have knowledge of these challenges and the possible ways to curb it.
Industrial countries are experiencing a sustained shift away from primary and traditional manufacturing industries toward services and knowledge-intensive jobs. At the same time, technology improvements and greater reliance on outsourcing to developing countries is leading to a decline in middle-skilled jobs (Autor and Dorn, 2011) Technology has allowed production tasks to be splintered and therefore performed in different locations.
This has posed a great challenges to the office professionals as more skills and competence is required in order to be able to meet with the changing nature of job. This study thus examines the effect of job challenges on office professionals productivity in selected organization in Kaduna metropolis
1.2 Statement of the Problem
The invention of computers (word processors) and other technological gadgets has helped to bring about efficiency and effectiveness in the productivity of office professionals. However, it has also pose great challenges to their job as more skills, competence and qualification is now required of them.
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