Download complete project material on Analysis Of Working Relationship And Its Impact On Organizational Productivity In Banking Industry from chapter one to five
ABSTRACT
The study was conducted to analyze working relation and its impact on organizational productivity in banking industry using four selected banks in Kaduna metropolis namely Union Bank, UBA, First Bank and Zenith Bank of Nigeria Plc .
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Four research questions were raised to address its objectives. The theoretical basis for the study was obtained through the review of related literature such as textbooks, journals, conference paper and internet facilities. The population of the study is 137 and all was used as sample size due to its small size.
The instrument used for the collection of data was questionnaire. 120 copies of questionnaires were dully filled and returned. The number was used for the analysis using mean statistical distribution table of Four Point Scale.
Based on the findings, the researcher concluded among others thatpoor working relationship affect performance of staff in an organization in many aspect through physical injury or death. Thus, the study recommends among others that Management of organizations should encourage intimacy among their workers so as to be able to allow higher productivity.
TABLE OF CONTENTS
TITLE PAGE. i
DECLARATION.. ii
APPROVAL PAGE. iii
DEDICATION.. iv
ACKNOWLEDGEMENT. v
TABLE OF CONTENTS. vi
LIST OF TABLES. ix
ABSTRACT. x
CHAPTER ONE: INTRODUCTION.. 1
1.1 Background of the Study. 1
1.2 Statement of the Problem.. 3
1.3 Objectives of the Study. 4
1.4 Research Questions. 4
1.5 Significance of the Study. 5
1.6 Scope of the Study. 5
1.7 Limitations of the Study. 6
1.8 Definition of Terms. 7
CHAPTER TWO: REVIEW OF RELATED LITERATURE……………………. 9
2.1 Working Relationship as a Concept 9
2.2 Concept of Organizational Productivity. 11
2.3 Causes of Poor Working Relationship in an Organization. 11
2.3 Effect of Working Relationship on Organizational Productivity. 15
2.4 Management approaches in Handling of Interpersonal conflict 17
2.5 Staff and Maintenance of Good Working Relationship. 19
2.6 Summary of the Review.. 21
CHAPTER THREE: RESEARCH METHODOLOGY.. 22
3.1 Research Design. 22
3.2 Area of the Study. 23
3.3 Population of the Study. 23
3.4 Sample Size and Sampling Techniques. 23
3.5 Instruments for Data Collection. 24
3.6 Validation of Instrument 24
3.7 Administration and Collection of the Instrument 24
3.8 Methods of Data Analysis. 24
CHAPTER FOUR: DATA ANALYSIS AND INTERPRETATION.. 26
4.1 Data Presentation and Interpretation. 27
4.2 Major Findings. 34
4.3 Discussion of Findings. 36
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS 40
5.0 Introduction. 40
5.1 Summary. 40
5.2 Conclusion. 41
5.3 Recommendations. 42
5.4 Areas for further study. 43
REFERENCES. 44
QUESTIONNAIRE. 47
LIST OF TABLES
Table 3.1: Population of the Study
Table 4.1: Research Question 1
Table 4.2: Research Question 2
Table 4.3: Research Question 3
Table 4.4: Research Question 4
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Workplace relationships are unique interpersonal relationships with important implications for the individuals in those relationships, and the organisations in which the relationships exist and develop.
Studies show that workplace relationships directly affect a worker’s ability to succeed. Because workers are spending an average of 50 hours a week in the workplace, these long work hours are resulting in the formation of workplace friendships. These connections can be both positive, and have the potential to become harmful to the organizational productivity at large (Sias, 2016).
Working relationship can be defined as the relationship between people who interact because of their work; (also) a level of cooperation sufficient to allow work to be done, progress to be made, etc. According to Queensland (2016), good working relationships, where everyone feels respected and supported, help promote a positive work culture whereas, bad working relationship result to conflict among employees and even the clients.
The way one manages key relationships at work with even the most difficult people determine sone’s level of success. According to Mayer, (2014) states that building strong relationships with others heightens one’s ability to gain support for one’s work and manage barriers that will inevitably come up along the way.
There is also a personal perk with effective relationships in that they can make one feels more engaged with his work which can lead to greater job satisfaction and in turn leads to higher organizational performance.
Organizational productivity has been seen as the amount of output an organization is able to produce in alignment with the demands of the customers (Sesha, Iwu, Slabbert and Nduna, 2014). They further explain that the performance of employees determines the productivity of an organization as such if the employees performance is very low, the organizational may lack productivity.
Work environments are becoming increasingly complex and require greater skill to navigate corporate cultures. Without effective relationships, organizations risk poor results, not reaching our full potential and overall job dissatisfaction (Mayer, 2014).
Building relationships is about mutual trust, understanding other people needs, balancing both asking for and giving support and creating win/win situations. Thus, this research work is conducted to examine how working relationship has impact on organizational productivity using banking industries as a field of discuss.
1.2 Statement of the Problem
There is need to actively work at building and maintaining relationships in the workplace and be aware and open to others’ situationsbut studies have shown thatsometimes the absence of good working relationships and its breakdown in an organization can cause conflict or awkwardness. These situations can arise when there is; lack of information, miscommunication, differences in interests and values, discrimination or workplace harassment and a stressful working situation (e.g. resourcing or staffing issues) (Queensland, 2016).
It has been observed that a good working relationship such as sharing knowledge, being honest, recognizing the achievement of others, treating others equally are good relationship with co-workers, team member, office friends, supervisors among other can be as a result of some factors. When these working relationship as stated above are absent, it may be as a result of some factors also.
Some organizations have not seen the need to have a good working relationship, it may be that some are not aware of its effect to office professionals why others still battle with the ways to cope with good working relationship. This among other problems prompted the researcher to embark on this study with the aim of contributing to current literature on the topic analysis of working relationship and its impact on organizational productivity in Banking Industry.
1.3 Objectives of the Study
The main purpose of the study is to analyse working relationship and its impacts on organizational productivity in banking industry in Kaduna metropolis. Specifically, the study is intended to:
1. Identify factors that influence working relationship negatively in an organization
2. Determine how working relationship affects performance of employees in an organization.
3. Identify management approaches in dealing with interpersonal conflict in an organization.
4. Find out steps necessary for staff to maintain good working relationship.
1.4 Research Questions
In order to achieve the above objectives of the study, the following research questions are put forward:
1. What factors are responsible for poor working relationship in an organization?
2. How does poor working relationship affect performance of staff in an organization?
3. What management approaches are being used handling interpersonal conflict in an organization?
4. What steps are necessary for staff to maintain good working relationship?
1.5 Significance of the Study
It is hoped that at the end of this research work the following group of persons would benefit at the end of this research work:
1. Managers: It is hoped that by the end of this study, it would enlighten managers on the impact of good working relationship and how it can improve organizational productivity.
2. Employees:It is hoped that findings from this study would benefit the employees of organizations as it enlightens them on how they can build a good working relationship to enhance organizational productivity.
3. Government:Findings from this studywould be beneficial to government as they will see the result of bad working relationship and how it can affect the entire organization.
4. Future Researchers: This work would serve as a guide to future researchers who has related topics to research on.
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